Information Representative Position Available In Houston, Georgia

Information Representative Robins Financial Credit Union

• 3.

5

Warner Robins, GA Job Details Full-time Estimated:

$34.1K

• $41.

9K a year 2 days ago Benefits AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Vision insurance 401(k) matching Life insurance Qualifications Sales Customer service High school diploma or GED Analysis skills Organizational skills Certified Notary Public Communication skills Entry level Under 1 year Time management

Full Job Description What You’ll Do:

Create a positive first impression for branch visitors by greeting them and maintaining a clean and organized entrance/lobby area. Ensures WOW Member Experience standards are achieved by contributing to a positive member service culture. Log in and track each member who needs assistance, and ensure the timeliness of their receipt of service. Establish rapport with members to determine service needs informs member of necessary documents required to process their requests and clearly communicates needs to MSR to reduce meeting time. Identifies “emergency” situations where additional staff is needed to assist members and maintain the workflow. Reports any slowdowns in providing service to members to appropriate member of management. Performs basic Member Service functions such as check orders, Debit card orders, account maintenance/transactions, and notary service. Ensures that additional products and services are provided to members to meet or exceed cross-sell goals and increase member product penetration. Ensures that brochures, rate boards and other marketing materials are current, appropriately stocked and available to members. Assists branch with operational functions such as audits, reports, and other assigned projects. Maintain member confidence confidential and protects credit union operations by achieving and continuing knowledge of all products and services offered by the credit union. Demonstrates teamwork by exhibiting the following: contributing to team effort, initiative, dependability, positive attitude, good attendance, tact, and diplomacy.

What You Can Expect:

We believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Benefits and Perks Employer-Paid Benefits:

Health Insurance (only employee premium paid)

Short and Long Term Disability Life Insurance and AD&D Benefits:

Dental & Vision Insurance Health Care and Dependent Care Flex Spending Accounts 401K Plan with match (based on length of employment)

Perks:

Generous paid time off

• Earn over 3 weeks of PTO during your first year of employment Holidays
• 11 observed holidays in addition to paid time off Tuition reimbursement
• Up to $5000 per year Performance based Incentive program

What You Need To Succeed :

High school diploma or equivalent 6 months progressive experience in retail branch location

Knowledge and Job Performance Requirements:

Knowledge of teller processes/procedures, to include compliance requirements. Knowledge of Robins Financial products and services.

Skills:

Excellent time management; ability to balance multiple workloads with successful results; excellent customer service skills, excellent communication and listening skills, organizational skills, problem analysis and problem solving, sales skills, high energy level.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, employee is regularly required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Must be able to lift and carry up to 20 pounds. Vision requirements include close and classroom vision. Rarely required to travel by automobile. Occasionally required to work other than normal business hour