Membership Director Position Available In Jackson, Mississippi

Job Description:

Description:

MS Gulf Coast YMCA – job description

Job Title:

Membership Director Association:

MS Gulf Coast YMCAReports To:

Director of Operations Branch:

Blossman Family YMCARevised Date:

October 2024

FLSA Status:

Non-Exempt

POSITION SUMMARY

This positionwill direct membership promotion, retention, sales, events andmarketing activities. Create, coordinate, and implement membershipsales efforts, membership loyalty plans, and retention plans. TheMembership Director is responsible in all aspects of the day-to-dayoperations in membership services.

ESSENTIAL FUNCTIONS

1.Implements membership strategies that support the recruitment ofnew members and retention of existing members.2. Creates amember-focused culture and models relationship-building skills inall interactions.3. Fosters a climate of innovation and resolvescomplaints, questions, and concerns with care.4. Recruits, hires,trains, develops, schedules, directs, provides back up, andevaluates staff and volunteers. Reviews and evaluates staffperformance. Develop strategies to motivate staff and achievegoals.5. Actively promote membership enrollment and oversee correctdata entry of all memberships, process membership billing andmembership cancellations.6. Develops and directs high qualitymember engagement strategies and programs which support branch andassociation mission, goals and strategies.7. Promotes program andmembership enrollment in interactions with existing and potentialmembers. Coordinates program registration, including logistics tosupport phone, walk-in and web registration. Coordinates marketingefforts to maximize enrollments and provides ongoing support toProgram Directors on related issues.8. Model relationship-buildingskills in all interactions. Respond to all members and communityinquiries and concerns within 24 hours.9. Ensures properimplementation of member services center procedures. Reviews andupdates desk procedures and communicates changes to staff.

Coordinates with the administrative office as necessary onfinancial transactions.10. Coordination of all corporate membershipprograms; submitting data and monthly monitoring of reports.11.Handles all monthly account receivables billing for subsidy andcorporate memberships.12. Assist in the administration andcoordination of DoD Military Outreach program; processapplications, maintain reports and submit reports.13. Assist in theadministration and coordination of annual membership datacollection, including program participants, volunteers, scholarshiptotals and community impact.14. Organizes membership events at theYMCA and represents the YMCA at community events to promote theYMCA. Creates quarterly new member promotions.15. Keep accuraterecords on membership numbers, statistics and retention reports.16.Participates in the planning of the annual budget; manages andimplements the approved budget for membership and takes appropriateaction to correct variances.17. Provides administrative support tothe Director of Operations and program staff.18. Ability to workmorning and evening shifts and weekends as needed in collaborationwith other directors.19. Participates in staff meetings and/orrelated meetings.20. Performs other duties as assigned.

YMCACOMPETENCIES

(Leader):

Mission Advancement:

Accepts and demonstratesthe Ys values. Demonstrates a desire to serve others and fulfillcommunity needs. Recruits volunteers and builds effective,supportive working relationships with them. Supports fund-raising.

Collaboration:

Works effectively with people of differentbackgrounds, abilities, opinions, and perceptions. Builds rapportand relates well to others. Seeks first to understand the otherperson’s point of view and remains calm in challenging situations.

Listens for understanding and meaning; speaks and writeseffectively. Takes initiative to assist in developing others.

Operational Effectiveness:

Makes sound judgments, and transferslearning from one situation to another. Embraces new approaches anddiscovers ideas to create a better member experience. Establishesgoals, clarifies tasks, plans work and actively participates inmeetings. Follows budgeting policies and procedures and reports allfinancial irregularities immediately. Strives to meet or exceedgoals and deliver a high-value experience for members.

PersonalGrowth:

Pursues self-development that enhances job performance.

Demonstrates an openness to change and seeks opportunities in thechange process. Accurately assesses personal feelings, strengthsand limitations and how they impact relationships. Has thefunctional and technical knowledge and skills required to performwell; uses best practices and demonstrates up-to-date knowledge andskills in technology.

Requirements:

QUALIFICATIONS

1. Bachelor’sdegree in human services, recreation, business related field, plustwo or more years related experience or training, or equivalentcombination of education and experience preferred2. Two or moreyears of management experience, preferably in a YMCA3. Ability todirect assigned operations including volunteer development,supervision of staff, development and monitoring of budgets, andprogram development/management4. Prefer knowledge of, and previousexperience with membership recruitment/retention programs5.Excellent problem solving, organizational and communicationskills6. Strong leadership and excellent customer service skills7.Ability to set the standards for and model exceptional memberservice and build a culture of member involvement and engagement inall staff8. A positive, can-do attitude and the ability to workcreatively and independently or as part of a team9. Sound judgmentand decision making as well as problem solving and interpersonalskills to relate to people of all socio-economic levels and diversebackground.10. Ability to manage multiple projects and deadlines ina fast-paced environment11. CPR, First Aid & other program specificcertifications required upon or after hire

WORK ENVIRONMENT &PHYSICAL DEMANDS

1. The physical demands described here arerepresentative of those that must be met by an employee tosuccessfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.2. While performingthe duties of this job, the employee is regularly required to use acomputer for extended periods of time and be able to communicateusing a computer and phone/smart device. The employee frequently isrequired to sit and reach, and must be able to move around the workenvironment. 3. The employee must occasionally lift and/or move upto 50 pounds. 4. Specific vision abilities required by this jobinclude close vision, distance vision, and the ability toadjust.

The noise level in the work environment is usuallymoderate. PIe6f0c057cf69-37248-37402065