Membership Assistant Position Available In Brunswick, North Carolina

Membership Assistant 3.4 3.4 out of 5 stars Bald Head Island, NC Position Description Summary The Membership Assist will partner with the Membership team in the creation of a memorable and engaging experience for our Members and guests accomplished through courteous professionalism and welcoming hospitality. Role & Responsibilities Create a memorable experience for all Members and guests, continually providing excellent customer service with a high level of professionalism Complete special projects, as assigned by the Membership Director, Member Services Manager, or Supervisor Maintain the Member database system, ensuring accurate records with periodic audits and updates Handle all incoming calls and emails at the reception desk, as needed Be detail-oriented and able to prioritize in a high-volume environment Assist in maintaining Member files Be knowledgeable about Membership policies and categories, assisting Members and potential Members, as needed Solve problems, work as a team, be a leader, and inspire happiness Maintain up-to-date credentials, certificates, and licenses, as applicable Commit to continuous professional development, keeping abreast with current industry trends, tools, technologies, and opportunities, attending conferences, seminars, and workshops as assigned Qualifications & Education Requirements Working knowledge of Membership sales Must possess appropriate analytical skills, attention to detail, follow-through, creativity, and a high level of motivation Ability to communicate effectively and professionally in both written and verbal formats Willingness to learn and accept instruction Must possess a positive attitude and good work ethic Proficient in business-related software (Microsoft Office Suite, website management, POS) High-end customer service experience in a hospitality or resort environment preferred Prior private club or resort experience preferred High School Diploma or GED required, two or four year degree preferred 2

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_______ Other Accountabilities Because of the fluctuating demands of the Clubs’ operation, it may be necessary for each employee to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as others are expected to help you while we foster a team environment. Therefore, you may be required to perform other tasks, as needed, that are not included in the above. Adhere to all of the various company written mandatory standards of operations, policies and procedures, manuals, memos, and other oral instructions. Working Conditions Indoors, in a climate-controlled setting Physical Requirements Regularly required to sit, talk, hear, and use hands Must be able to sit and stand for long periods of time Repetitive motions are required Ability to bend, squat, lift, kneel, and crouch Light lifting, pushing, and pulling is occasionally required Attendance Expectations This position has an expected workload of 35 to 40 hours per week, barring special circumstances when overtime may be required; off-season hours may differ