Member Services Coordinator Position Available In Mercer, New Jersey

Member Services Coordinator Pickleball Kingdom – 3.7 Township of Hamilton, NJ Job Details Full-time $17 – $21 an hour 13 hours ago Benefits Paid time off Employee discount Opportunities for advancement Flexible schedule Qualifications Hospitality Phone inquiries Google Docs Sales Customer service English Sales experience (1-2 years) POS Computer skills Phone etiquette Communication skills Entry level Under 1 year

Full Job Description Key Responsibilities:

Member Experience & Communication Create a welcoming and engaging environment for all guests and members. Assist with member billing issues, membership freezes/cancellations, and general account support. Help educate new members and guests on open play, court reservations, programs, and club policies. Answer phones, respond to emails and route communications appropriately. Collaborate with coaches and staff to confirm lesson payments and answer member inquiries. Operations & Administration Ensure the front desk area is clean, organized, and professional at all times. Monitor inventory levels of and notify manager for reorder. Follow and help enforce all club policies, cleaning checklists, and operating procedures.

What We’re Looking For:

Skills & Experience Experience in customer service, hospitality, retail, or fitness/recreation facilities preferred. Clear communicator with a friendly, energetic personality and strong attention to detail. Familiarity with basic administrative tools (spreadsheets, email platforms, booking systems). Interest or basic understanding of pickleball (training provided if needed). Ideal Qualities Problem-solver who stays calm under pressure and handles member concerns with professionalism. Team player who keeps lines of communication open between departments. Self-starter who takes initiative to improve processes and enhance the member experience. Comfortable in a dynamic, fast-paced environment with variable traffic levels.

Schedule & Compensation:

Must be available for evenings, weekends, and special events. Compensation based on experience with opportunities for advancement. Training and pickleball education provided for the right candidate.

Job Type:

Full-time Pay:

$17.00 – $21.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Shift:

Day shift Evening shift Morning shift Application Question(s): Share a time when you resolved a customer issue quickly and effectively. How would you handle a busy front desk with multiple members waiting? How do you keep clear communication between coaches, front desk, and management? What do you know about pickleball? (Experience is a plus but not required.) What are your preferred working hours? Are you comfortable working evenings, weekends, or during events? Tell us about a time you took initiative without being asked. What happened, and what was the outcome? If you notice a recurring issue at member services, what steps would you take to address or improve it? Describe a time you noticed something that could be improved in your workplace. What did you do about it? Imagine you’ve been given a task, but you think there’s a better or more efficient way to do it. What would you do? What does “thinking like an owner” mean to you in a role like this? How would you explain Open Play or court reservations to a new guest? How do you create a welcoming environment for new and returning club members?

Experience:

Computer skills: 3 years (Preferred)

Work Location:

In person