Member Relations Coordinator Position Available In Columbia, Pennsylvania

Member Relations Coordinator Berwick – YMCA 231 West 3rd Street, Berwick, PA 18603 Berwick Area YMCA is looking for a part-time member relations coordinator to join our team. We are located on 231 W 3rd Street. Our ideal candidate is a self-starter, motivated, and engaged.

POSITION SUMMARY

Operates, maintains and improves Welcome Center services working to ensure the member experience meets Berwick YMCA standards and ensuring excellent service to all members, guests, and program participants. Serves as the liaison between the membership department and the business office with regard to membership and program financial transactions. In constant contact with all directors about any program and facility changes. Ensures all business procedures and Welcome Center policies are followed.

ESSENTIAL FUNCTIONS

1. Ensures excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention 2. Assists in recruitment, hiring, training, development, scheduling and directing of membership personnel as needed. Conducts ongoing assessments of staff functions to determine required competencies and skills and designs and implements training as needed. Assists in development of strategies to motivate staff and achieve goals. 3. Coordinates and disseminates all information for the Welcome Center. Ensures all information is accurate. Keeps all forms up-to-date and communicates any changes to the staff. 4. Responds to member and guest needs, promotes memberships and programs, and maintains organization of the Welcome Center area. 5. Promotes program and membership enrollment in interactions with existing and potential members. Ensures program registration procedures are in place for timely registration. Provides ongoing support to Program Directors on related issues. 6. Ensures proper implementation of front desk procedures. Assists in the development of new systems and procedures that result in effective Welcome Center function. Reviews procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions. 7. Coordinates membership billing process and maintains accurate membership data. Updates registration software to reflect accurate registration information is included in the system. 8. Coordinates the daily cash reconciliation with the business office. 9. Applies all YMCA policies dealing with member services.

YMCA COMPETENCIES

(Team Leader):

Mission Advancement :

Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.

Collaboration :

Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors’ communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.

Operational Effectiveness :

Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.

Personal Growth :

Shares new insights. Facilitates change, models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

QUALIFICATIONS

1. Experience in related field preferred with equivalent combination of education and experience. 2. Enjoy, be skilled at and understand the importance of building relationships with people: members, staff, volunteers, donors, community leaders. High degree of accuracy with information provided, multi-task oriented; able to take initiative; effective organizational skills; effective communication skills. Ability to develop effective working relationships, and to effectively communicate and problem-solve. Ability to respond to safety and emergency situations. 3. Excellent personal computer skills and experience with standard business software including Microsoft Word and Excel 4. Previous supervisory experience preferred; ability to accomplish goals and objectives through others. 5. Ability to work with integrity, discretion, confidentiality and a professional approach. 6. Understanding of basic accounting concepts and applications including cash reconciliation. 7. Ability to pass background checks in accordance with all Berwick Area YMCA policies for child abuse prevention. CPR and First Aid certifications may be required. Hours are Monday through Friday from 11:00am-4:00pm with availability to cover all shifts as needed.

PHYSICAL DEMANDS

Sufficient strength, agility and mobility to perform essential functions of position and to safely supervise children’s activities. •While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit/stand and reach, and must be able to move around the work environment. •Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.

Available shifts and compensation:

Available shifts all days except Sundays and Saturdays. Compensation depends on your experience. About Berwick –

YMCA:

Berwick Area YMCA is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at berwickymca.org. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.