Member Services Attendant Position Available In Northampton, Pennsylvania

Member Services Attendant
locations
Bethlehem, PA – 801 Ostrum St
time type
Full time
posted on
Posted 4 Days Ago
job requisition id
R127930
St. Luke’s is proud of the skills, experience andpassion of its employees. The employees of St. Luke’s are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwaveringmitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in themunities we serve, regardless of a patient’s ability to pay for health care.
The Member Services Attendant provides Front Desk presence to greet customers at the St. Luke’s Fitness & Sports Performance Centers. Communicates effectively with all customers to assist with the recruitment and maintenance of Fitness & Sports Performance clients.

JOB DUTIES AND RESPONSIBILITIES

Provides supervision of business operations of the Center including membership fees, revenues, and expenses for both internal and external programming, Reports all required findings to the Regional Manager and/or Senior Director
Sells Fitness Center memberships by dispensing information and answering questions regarding Fitness & Sports Performance services and fees, via both in-person tours and over the phone, in a professional, knowledgeable, enthusiastic way
Responsible for the management, processing, and accounting of all FSP memberships, including billing, sales, collections, and membership retention. This may include CC, ACH, PRD, checks, credit, and cash transactions
Generates daily, weekly, and monthly reports when needed, including earned and deferred revenue, sales, membership summaries, and usage demographics
Responsible for the maintenance and management of the membership data and tracking system
Responsible for the training and oversight of new Membership Services Attendant staff
Responsible for the training and oversight of the Exercise Specialists and Fitness Assistants as it applies to Front Desk tasks
Provides confidential clerical support to the Regional Manager and/or Senior Director, including scheduling appointments, typing, database management, and filing
Facilitatesmunication between Regional Manager and/or Senior Director, staff, clients, andmunity

PHYSICAL AND SENSORY REQUIREMENTS

Sitting for up to 8 hours per day, up to 4 hours at a time. Standing or walking for up to 3 hours per day, 1 hour at a time. Some bending, some reaching above shoulder level. Frequent fingering and handling while typing or writing. Lifting and carrying up to 25 pounds. Hearing as it applies to normal conversation and telephone use. Seeing as it relates to normal and peripheral vision.

EDUCATION

High school graduate or equivalent preferred. College degree preferred.

TRAINING AND EXPERIENCE

Fitness field experience preferred. Two years business office experience required. Excellent customer service andmunication skills required. Database management and Excel experience required. CPR certification required.