Membership Operations Lead Position Available In Davidson, Tennessee

Membership Operations Lead Gordon Jewish Community Center 801 Percy Warner Boulevard, Nashville, TN 37205 Are you passionate about helping your community? Do you consider yourself a “people person” with strong customer service skills? Is attention to detail important to you? Are you self-directed and ambitious? If so, you may be a great fit at the Gordon Jewish Community Center. The Gordon JCC is currently hiring a Membership Operations Lead. We are looking for someone to bring their experience with strategic thinking and enthusiasm for people to this wonderful opportunity – could that person be you? This full-time position offers an array of benefits; work schedule of 33-40 hours per week (21 hours at the front desk and 12 hours membership office) and an hourly rate of $18.00. These hours may vary depending on the coverage needed

Principal Responsibilities Front Desk Responsibilities:

Ensure that all members and guests at the Gordon JCC feel welcome and comfortable. Greet all individuals entering/leaving the Gordon JCC by name and provide the information and/or services requested in a positive manner. Answer and route incoming calls using proper phone etiquette. Process financial transactions and membership applications Assist the membership director with projects as needed. Keep all necessary front desk forms printed and up to date Other Membership Responsibilities Return phone calls and answer emails from current and prospective members in a timely manner. Set appointments with and give tours to prospective members. Follow up after tours with prospective members Ensure that members’ files are kept organized and up to date. Communicate with members on past due accounts. Process members’ resignations monthly and conduct exit interviews in a timely manner. Assist Membership Director with monthly membership reports Manage vending machine refills, refunds and service calls

Knowledge/Skills/Abilities:

Must have 2-5 years’ front desk/customer facing experience Professional and friendly attitude is essential. Commitment to providing excellent customer service to members, guests, visitors and co-workers Consistent attendance is important to the success of the team – must be reliable and dependable. Flexible and willing to fill any open shifts 7 days a week Respect and maintain confidentiality of members and information. Proficiency with Microsoft Office programs, Excel, Word Team player with the ability to multi-task and work within deadlines while maintaining accuracy – strong attention to detail. Possess the ability to have fun and enjoy yourself, your work, your human contacts and your environment Leadership and sales experience a plus If you are passionate about community service and have the skills to lead operational excellence, we invite you to apply today and make a difference at the Gordon Jewish Community Center. Interested in this role? Please send resume to Jennifer@nashvillejcc.org

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Schedule:

Evenings as needed Evening shift Morning shift Weekends as needed

Work Location:

In person