Group Product Manager Global Loyalty & Merchandising NA Position Available In Mecklenburg, North Carolina

Be a key part of Circle K’s journey as we enhance our customer experience through an exciting digital transformation. We are dedicated to fostering a dynamic and innovative product and UX culture, where your work will directly contribute to making life easier for millions of our customers worldwide. This is a fantastic chance to leverage your skills to influence a major global enterprise, drive significant improvements, and explore international opportunities within a company committed to growth and winning in the market.

What You’ll Do:

As the Group Product Manager for Global Loyalty & Merchandising, you will be a key stakeholder in Circle K’s global loyalty and merch initiatives and help shape the experience for our members. Your mission is to create compelling personalized experiences that foster deep customer engagement, increase retention, and maximize customer lifetime value. You will lead the strategic development, implementation, and optimization of our loyalty platforms. You will also support on program benefits and member communication strategies in close collaboration with the Loyalty and Membership Experience team. This involves defining the product vision for loyalty at Circle K, managing the product roadmap, leveraging data to understand member behavior and preferences, and collaborating with loyalty, marketing, digital, analytics, and operational teams to deliver a cohesive and rewarding experience that makes our members feel valued and recognized across all touchpoints.

Key Requirements:

Significant experience (7+ years) in product management, with a specialized focus on loyalty programs, CRM, and customer lifecycle management. Demonstrated success in leading and inspiring a team of product managers or specialists in the loyalty or CRM space. Deep expertise in loyalty program design, development, and optimization, including understanding different program mechanics, reward structures, and member engagement tactics. Strong understanding of CRM platforms, marketing automation, and data-driven personalization techniques to enhance the member experience. Proven ability to use customer data and analytics to derive insights, measure program performance, and drive strategic decisions. Experience with the technical aspects of loyalty systems, including integration with POS, e-commerce, and mobile app platforms. Excellent cross-functional leadership, communication, and stakeholder management skills, with experience working in a global matrix organization. A strategic thinker with a customer-centric approach, passionate about building lasting customer relationships. Bachelor’s or Master’s degree in Marketing, Business, Economics, Computer Science, or a related field. Experience in the retail, CPG, or service industry with a large member base is highly desirable. Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company’s use of the federal E-Verify program to check work eligibility: In English In Spanish Our mission at Circle K is to make people’s lives a little easier every day. Our global family of 130,000 people in over 16,000 stores and 26 countries makes that possible for our millions of clients worldwide, which is why we are committed to helping them achieve their goals and grow with us. We set ourselves apart by our culture of pride: pride in our people and their development, pride in serving others, what we’ve built and what we are striving to achieve. No matter where you come from or where you are heading in your career, there is a place for you to grow at Circle K. When you grow, we grow – together. To return to the list of job postings, click here.