Parts & Inventory – Service Support Representative Position Available In Faulkner, Arkansas

Parts & Inventory•

Service Support Representative Location:

Conway, Arkansas

Opening ID:

34109

Job Family:

Administrative Support

Date Posted:

Jun 23, 2025 Job Description Responsibilities The Altec Service Group has service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada. This critical service support position is responsible for providing excellent customer support and satisfaction within the Service Support areas: Administrative, Inventory, Parts and Estimating. Responds to customer inquiries and resolves customer issues. Provides updates to Team Lead for internal teams on customer needs that contribute to the customer satisfaction.

Responsibilities:

Supports Supervisors and Technicians with scheduling, job reconciliation, and inventory actions.
Maintains accurate records and documentation to support accounting, supervision, and inventory management.
Processes service requests (opening/closing), stock and parts orders, and purchase orders in line with company standards.
Researches parts and ensures correct billing using BOMs, parts pages, and related documents.
Coordinates with transporters and internal teams before and after auctions; verifies correct items during pickup.
Communicates with customers via phone regarding job details, accounts receivable, and equipment drop-off/pick-up.
Assists with truck handling, including pulling in, parking, and gathering necessary equipment information.
Creates shipping labels and supports freight handling per established procedures.
Conducts daily inspections of shop tools and PPE; contributes to safety improvements.
Participates in required training and performs other duties as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED

High School Diploma or GED required and
Two years of experience in an industry-related field required (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function Or Bachelor’s Degree and
One years’ experience in industry related field preferred (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function Also, Hydraulic or mechanical background preferred
Must have demonstrated experience of providing high levels of customer support
Strong Computer Skills, especially in Microsoft Word and Microsoft Excel
Demonstrated Problem Solving Skills
Strong attention to detail
Solid team player with a collaborative nature
Ability to multitask and handle multiple transactions
Ability to work effectively in a fast-paced environment
Excellent written and verbal communication

OTHER POSITION SPECIFICATIONS

Demonstrated record of responsibility
Extremely detail oriented
Customer Service Oriented
Motivated, goal oriented and persistent
Maintain Company confidentiality
Must handle stress and deadlines well
Participate in Continuous Improvement Initiatives
Travel 0-25% Altec is a manufacturing company, Made in America. Altec associates are empowered to build products that make a difference to our customers, communities, and industry. We are building on 90+ years of knowledge, experience, and relationships, working to add value to the electric utility, telecom, contractor, lights and signs, and tree care markets. Altec products and services can be found across the U.S. and in over 100 countries around the world. Safety is a primary responsibility in everything we do as is support of the Altec Company Values. See More at jobs.altec.com

Value-Driven:

Customer First

• Enjoyment of Work
• Family
• Financial Stability
• Integrity
• People are our Greatest Strength
• Quality
• Spiritual Development
• Teamwork U.

S. Military Veterans and Spouses are Encouraged to as many MOS codes relate to equipment Competitive pay which rewards performance and a comprehensive benefits package. Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.