Customer Fleet Support Manager Position Available In Hillsborough, Florida

Customer Fleet Support Manager Dobbs Equipment – 2.8

Lutz, FL Job Details Full-time Estimated:

$69.3K – $106K a year 20 hours ago Qualifications Bilingual Microsoft Excel Sales Marketing Customer service Heavy equipment operation 5 years Engineering Mid-level Microsoft Office Driver’s License Electrical experience Electrical systems Organizational skills Sales strategy Computer skills Associate’s degree Automotive diagnostics Hydraulics Communication skills

Negotiation Full Job Description Summary of Primary Functions:

The Customer Fleet Support Manager is responsible for managing and growing product support sales with key customers in an assigned territory. Acting as a liaison between the customer and internal departments, the Customer Fleet Support Manager builds long-term relationships and provides expert consultation to ensure customers are maximizing uptime and equipment performance through service, parts, and support solutions.

Essential Functions and Responsibilities :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. (Other duties may be assigned) Serve as the primary point of contact for assigned customer accounts within the field. Conduct regularly scheduled calls with select accounts to review: Open WIP, (shop and field) Pending Parts Sales, Parts Returns, Immediate priorities, Warranty claims. Consult and advise top product support customers as to allow them to forecast and plan. Promote product support offerings including parts, service, preventative maintenance, undercarriage, and technology solutions. Develop and execute customer-specific product support strategies. Review service and parts opportunities in conjunction with PSSR quotes and inspections . Work closely with service, sales, and parts teams to ensure coordinated account management. In conjunction with MMS group, monitor customer machine performance, maintenance schedules, and telematics data to anticipate and prevent downtime. Maintain detailed records of customer activity, quotes, sales, and follow-ups using CRM tools. Prepare reports on purchase activities, customer trends, and competitive information. Provide online product training and demonstrations to customers as needed. Support customer retention and loyalty programs. Start each day by reviewing active alerts and expert alerts for each customer’s fleet and contact customers with proactive solutions Review oil samples result with action requirements and contact these customers with solutions and suggested course of action Check PM statuses of these machine if we perform their PMs and work with PM team to ensure these machines stay on schedule and prevent down time from filter related issues. Review and schedule with service team any PIP’s that are required as well as crossing expert alerts with Fix as fail PIP’s Provide daily updates to these customers on any ongoing shop repairs or lengthy field repairs. Work with the service team to open and close work orders for these customers as well as help on other workorder invoicing as needed Track Warranty Status’s of machines for these customers, Notifying the customers before those warranties lapse. Work with management to resolve these customer disputes Work with Credit team to keep accounts in good standings

Qualifications :

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Valid Driver’s License Customer Service Experience Sales Experience Product Support Experience Technical Skills and Knowledge:

Specialized skills, knowledge and abilities needed to perform the essential functions of the job: Knowledge of products and services offered by the appropriate area of responsibility. Knowledge of products, customers, markets, and competitors. Degree in Engineering/Technology/Marketing discipline or equivalent work experience Minimum of 5 years related Equipment experience and/or training; or equivalent combination of education and experience. Strong understanding of diesel engines, hydraulics, electrical systems, and machine diagnostics preferred. Proficiency in CRM systems and Microsoft Office Suite. Excellent communication, negotiation, and organizational skills. Self-starter with a strong sense of ownership and accountability. Knowledge of John Deere or competitive equipment lines. Working knowledge of JDLink or similar telematics platforms. Familiarity with dealership operations and aftermarket sales strategies. Education, Skill, and/or

Experience Requirements:

Two-year college degree or heavy equipment sales experience may be substituted or combined with education. Organization and communication skills must be highly developed. Computer skills need to be broad based. Ability to communicate effectively with teammates and customers. Strong problem-solving skills. Must be able to self-manage/self-motivate. PC literate, proficient with MS Office, with an emphasis in Excel and Outlook required. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Quick learner with the ability to think outside of the box. Bilingual a plus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. The noise level in the work environment is usually quiet.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and color vision. We’re an Equal Employment Opportunity and Affirmative Action Employer Dobbs Equipment is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We are committed to providing an environment free of discrimination, harassment, and retaliation both for our employees and applicants. We make all employment-related decisions on the basis of an individual’s qualifications and job performance. We recruit, hire, promote, train, transfer, and make compensation decisions without regard to race, religion, color, creed, national origin, ancestry or citizenship status, sex, sexual orientation, gender, genetic information, marital status, pregnancy status, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. Notice to

Applicants:

We participate in E-Verify in the United States. Drug Free and Alcohol-Free Workplace Notice. Dobbs Equipment is an Equal Opportunity and At-Will Employer.