Bilingual Car Parts Specialist Position Available In Orange, Florida

Bilingual Car Parts Specialist Central Florida Pick and Pay Orlando, FL Job Details Full-time $15 – $17 an hour 1 day ago Benefits Paid time off Qualifications Bilingual Spanish Sales Customer service Call center English Analysis skills Communication skills Entry level Full Job Description Bilingual (Spanish & English) On-Site Car Parts Specialist – Call Center

REQUIRES SATURDAY AVAILABILITY

Position Overview:

As an On-Site Car Parts Specialist, you will be an integral part of our call center team, providing expert assistance to customers seeking information and support related to automotive parts and accessories. Your exceptional communication skills, in both English and another specified language, will enable you to cater to the needs of our diverse customer base efficiently. Your goal will be to provide outstanding customer service, accurately identify car parts, and ensure customer satisfaction in every interaction.

Responsibilities:

Customer Support:

Handle inbound calls from customers, dealers, and technicians seeking assistance with car parts inquiries, troubleshooting, and order processing.

Part Identification:

Utilize your automotive knowledge and expertise to identify and source the correct car parts and accessories based on customer descriptions, vehicle information, and technical specifications.

Bilingual Communication:

Communicate effectively with customers in both English and the specified language, providing clear and accurate information about car parts, pricing, availability, and delivery options.

Order Processing:

Process customer orders accurately and efficiently, ensuring timely delivery and resolving any potential issues or delays promptly.

Problem Resolution:

Address customer concerns, complaints, or warranty-related issues with patience, empathy, and a commitment to finding satisfactory resolutions.

Product Knowledge:

Stay up-to-date with the latest car models, parts, and industry trends to offer informed recommendations and personalized solutions.

Collaboration:

Coordinate with warehouse and shipping teams to ensure seamless order fulfillment and timely delivery of car parts.

Documentation:

Maintain comprehensive and accurate records of customer interactions, orders, and inquiries using our CRM system.

Upselling and Cross-selling:

Identify opportunities to upsell or cross-sell relevant products and services to enhance the customer experience and drive revenue.

Requirements:

Spanish Proficiency:

Fluency in both English and Spanish is essential for effective communication with diverse customers.

Automotive Knowledge:

In-depth understanding of car parts, components, and their functions is required for accurate identification and support.

Customer Service Skills:

Proven experience in a customer service or call center role, demonstrating exceptional interpersonal skills, patience, and the ability to handle challenging situations with composure.

Problem-Solving Ability:

Strong analytical and critical thinking skills to quickly identify customer needs and offer appropriate solutions. Attention to

Detail:

Meticulous attention to detail to accurately process orders and ensure customer satisfaction.

Availability:

Willingness to work flexible hours, including weekends and holidays, to accommodate customer needs.

Team Player:

Ability to collaborate effectively with cross-functional teams to achieve common goals. Passion for

Cars:

Enthusiasm for automobiles and automotive culture is a definite plus.

Preferred Qualifications:

Previous experience in the automotive industry or car parts sales. Technical knowledge of vehicle mechanics and repairs. If you are a bilingual automotive enthusiast with a passion for providing top-notch customer service, we encourage you to apply for this exciting opportunity. Join our team and contribute to the success of our call center, helping customers find the perfect car parts for their needs.

Job Type:

Full-time, 8 hour shifts

Salary:

$12.00 per hour

Job Type:

Full-time Pay:

$15.00 – $17.00 per hour

Benefits:

Paid time off

Schedule:

8 hour shift

Work Location:

In person