Parts Counter Advisor Position Available In Palm Beach, Florida

Parts Counter Advisor Schumacher Auto Group – 2.8

Lake Park, FL Job Details Full-time Estimated:

$44.4K – $60.9K a year 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Professional development assistance Opportunities for advancement Life insurance Prescription drug insurance Qualifications CRM software Automotive repair Management Inventory control Customer service Upselling Mid-level High school diploma or GED Driver’s License Data entry Automotive service Organizational skills Stocking Phone etiquette Communication skills Dealership experience Full Job Description The Parts Counter Advisor is a customer service role focused on selling automotive parts to both retail customers and internal service departments, by accurately identifying needed parts, providing pricing information, and ensuring timely delivery while maintaining a high level of customer satisfaction; essentially acting as the primary point of contact for all parts-related inquiries within the dealership. This position will support GM, VW and all other car lines for the Company’s Collision shop. Essential Job Responsibilities Greeting customers and understanding their needs for parts, whether in person, over the phone, or online. Accurately identifying required parts using vehicle identification numbers (VINs) and parts catalogs. Providing detailed information about parts, including pricing, availability, and compatibility. Processing parts orders and ensuring timely delivery. Addressing customer concerns and resolving issues related to parts orders Maintaining accurate inventory levels of parts by checking stock and placing orders with suppliers. Managing back orders and communicating estimated delivery dates to customers. Working closely with service advisors to ensure accurate parts are ordered for repair jobs. Communicating with the parts manager regarding inventory levels and customer feedback. Cross-selling related parts to customers based on their needs. Issue purchase orders to external suppliers as needed. Assist with invoicing and payment processing of purchase orders as needed. Maintaining a clean and organized parts department to enhance customer experience.

Education/Requirements:

High School Diploma or GED. Basic understanding of automotive systems and parts identification is required. Must have prior experience with working at a parts department for VW and GM product lines. Familiarity with parts ordering systems and dealership management software is required. Ability to identify customer needs and present suitable options in the parts department. Strong written and verbal communication skills required. Strong organizational skills with the ability to manage multiple tasks and customer service simultaneously. Familiarity with CRM systems and customer data management tools. Positive attitude. Strong work ethic. A valid driver’s license and 3+ years of clean driving record are required. Schumacher Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. About Schumacher Automotive Group Schumacher Auto Group is an industry-leading Car Dealership Company with award-winning car brands in the West Palm Beach, North Palm and Delray areas, with exceptional team members. We have a strong focus on putting our employees, customers and community first in everything we do.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Parental leave Prescription drug insurance Professional development assistance Vision insurance

Schedule:

8 hour shift Monday to Friday Rotating weekends Ability to

Commute:

Lake Park, FL 33403 (Required) Ability to

Relocate:

Lake Park, FL 33403: Relocate before starting work (Required)

Work Location:

In person