Parts Counter Associate Position Available In Guilford, North Carolina

Parts Counter Associate 3.0 3.0 out of 5 stars Greensboro, NC 27406 Who Is Tri-Lift Industries? Tri-Lift Industries, Inc. is a third generation family business seeking qualified individuals to be part of our growing team. As the leader in material handling equipment and solutions, we represent CLARK, BYD, and Liugong forklifts as well as aerial equipment and solutions, covering North Carolina, South Carolina and Virginia. Our vision and mission is to be THE trusted long-term material handlings partner in the market by delivering proven industry leading products and services designed to enhance our customers business. We stand by our core values that provide passion, professionalism, integrity and team work. We are a large company still small enough to care. Tri-Lift Industries provides opportunities and offers continuous paid training, wages that are flexible, a complete benefit package for employees and their families to include paid time off, medical, dental, life, short and long-term disability, matching 401K Plan, and company clothing. Candidate must pass a pre-employment drug test and background check.

BENEFITS INCLUDE

Competitive Compensation and PTO Company Labeled Clothing Provided 401(k) Plan that Matches 4% Medical, Dental and Vision Insurance Company Paid Short and Long-Term Disability Company Paid Life Insurance with Additional Purchase Options Company Paid Holidays Compensation Based on Experience

JOB SUMMARY ESSENTIAL DUTIES AND RESPONSIBILITIES

This position is responsible for generating sales and customer satisfaction through product knowledge and prompt courteous service. Serves as a source of information and sound advice on Material Handling Equipment. Reports directly to on-site Parts Manager.

ESSENTIAL DUTIES

Receives orders by telephone, mail and in person from walk-in customers Initiates calls to customers to solicit orders and verify marketing information. Process quotes for both internal and external customers. Promotes aggressive and suggestive selling by means of product knowledge, personal selling skills, over-the-counter contact, telemarketing and direct mail. Actively seeks additional parts sales opportunities Ensures any customer “call-back” requests are completed to the customer’s satisfaction Assist technicians/customers at rear counter with parts needs. Processes customer orders the same day received, making certain that all documents necessary to the transaction are completed in an accurate manner. Prepares sales orders, specifying the terms of sale and delivery. Handles customer credits accurately and in accordance with Company policy, making sure that all pertinent information is included Preparation of all shipping documentation. Records lost sales opportunities Same day check in of all orders received

TYPICAL WORK SCHEDULE

Monday through Friday 8:00 am to 5:00 pm.

PHYSICAL REQUIREMENTS

: Able to move/lift up to 50 lbs, unassisted. Able to withstand temperatures in a typical warehouse environment. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

KEY PERFORMANCE INDICATORS

these are key indicators that will be maintained and managed by the Corporate Parts Manager for the department and all personnel.

• Same day Check in of all orders
• Same day return of warranty parts
• 24-hour processing of OEM service quotes and 48-hour processing of all Other OEM quotes.
• Weekly Parts Cycle Counts
• Freight Recovery
• Warehouse House Cleaning
• Individual Parts Sales Goals
• Cold Calling Log
• Parts Growth This job description is not intended to be all-inclusive and is subject to change according to workload and changes with the Dealership.

Additional duties or job functions that can be performed may be required as deemed necessary by your branch’s Parts Manager or Corporate Parts Manager. J1pgFxzdE9