CSS Parts Coordinator Position Available In Mecklenburg, North Carolina
Tallo's Job Summary: The CSS Parts Coordinator position in Charlotte, NC requires managing customer inquiries, processing orders, coordinating with departments, and ensuring customer satisfaction. Qualifications include a high school diploma or 2+ years in customer service, proficiency in Microsoft Office, and strong communication skills. This role offers a 7a-4p, M-F schedule.
Job Description
CSS Parts Coordinator 3.4 3.4 out of 5 stars 5032 Sirona Drive, Charlotte, NC 28273
Position Overview:
We are seeking a dedicated and detail-oriented Customer Service and Parts Coordinator to join our team. This role involves managing customer inquiries, processing orders for replacement parts, and coordinating with various departments to ensure timely delivery and customer satisfaction.
Essential Functions:
Respond to customer inquiries via phone, email, and chat, providing information on parts availability, pricing, and order status. Accurately enter customer orders into the system, ensuring all details are correct and confirming order receipt with customers. Prepare and provide quotes for replacement parts, ensuring competitive pricing and timely responses. Monitor parts inventory levels, coordinate with the warehouse team to ensure stock availability. Handle returns and exchanges of parts, ensuring proper documentation and processing. Coordinate with the warehouse and accounting teams to manage returned inventory. Work closely with the sales, warehouse, and logistics teams to ensure smooth order fulfillment and resolve any issues that may arise. Maintain accurate records of customer interactions, orders, and inventory levels. Provide training and support to customers on the use and maintenance of parts. Develop and distribute instructional materials and guides for customers. Assist in the update and accurate maintenance of computer tracking systems for preventive maintenance, work orders, labor tracking, spare parts, and accounting. Gather and report customer feedback to improve service quality and product offerings. Demonstrate ability to work with minimal supervision, prioritize workload, respond to changing priorities, and have good judgment coupled with effective decision-making skills in the performance of all duties and tasks. Self-motivation is necessary.
Qualification Requirements:
High school diploma, GED, or 2+ years in a similar customer service role required, preferably in a parts or logistics environment. Proficiency in Microsoft Office Suite required. Proficiency in SAP Business One preferred. Strong communication and interpersonal skills are required. Excellent organizational and multitasking abilities are essential. Ability to work independently and as part of a team is necessary. 7a-4p, M-F.
