CSC Position Available In Rutherford, Tennessee

CSC
La Vergne, TN, 37086, USA .

Job Description :

MOVE YOUR CAREER FORWARD WITH RYDER!

If you are up to the challenge, Apply Now to work for one of the largest and most respected names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World!
Summary
The Customer Service Coordinator II will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow up, and maintenance file management. Assist with cost savings and customer retention across area.
Essential Functions

Customer Service:

improve the quality and consistency of customer communications and meet customer’s expectations.
Perform customer relationship activities to include customer interface, issue resolution, and customer satisfaction.
Execute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates

Work Flow Management:

enhance branch productivity through effective work scheduling and planning.
Create repair order tasks and update work planning sheet.
Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up.
Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements.
Coordinate outside repair with vendors and customers

Parts Management:

contribute to cost containment through effective inventory planning and warranty.
Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice, and coordinating parts pick-up and delivery.
Make recommendations on min-max levels to the inventory planning team.
Manage parts obsolescence.
Ship warranty and return parts.
Organize and ensure cleanliness in the parts room Administrative.
Effectively handle all incoming shop calls.
Clerical duties within the shop operations which include vehicle maintenance files.
Process all Accounts Payable.
Create repair orders for technicians.
Additional Responsibilities
Performs other duties as assigned.
Acute attention to detail.
Ability to communicate effectively, both verbally and in writing.
Effective phone skills.
Strong organizational, prioritizing, and multitasking skills
Proven ability to make good decisions in a fast-moving environment.
Skills and Abilities
Strong computer skills to include spreadsheet and word processing software packages required.
Experience using Microsoft word and excel intermediate preferred.
In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options and performance-based annual cost of living increases, we are proud to offer:
Comprehensive training and the ability to continue your professional development
Regional and local Ryder resources to help guide and support as we grow this offering.
The stability and peace-of-mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.
12 weeks of paid maternity leave.
Additional day of Paid Time Off for Military Veterans.
We are seeking the best and most promising candidates to provide creativity, agility and superior customer service that will exceed our Customer’s expectation. If you possess a strong work ethic and a burning desire to succeed and grow your career, then we have an opportunity for YOU!
You MUST be willing to commit yourself to align with our core values: Trust, Innovation, Expertise, Collaboration and Safety. The ability to embrace and utilize Technology as part of your daily routine is crucial.
In addition, YOU are the management and professional representative of the Ryder organization.
If your work experience and/or education aligns with the Requirements and Responsibilities listed below, !!
Qualifications
H.S. diploma/GED, required
Three (3) years or more customer service with issues resolution experience required.
Our people are passionate about what they do, the product they sell, and the customers they serve. If you’re looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we’re the right company for you.
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Job Category:

Operations and Support

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type :

Hourly

Minimum Pay Range:

24.00

Maximum Pay Range:

24.00

Benefits Information:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.