Leasing Associate Position Available In Durham, North Carolina

Leasing Associate New Urban Residential – 4.0 Durham, NC Job Details Full-time $18 – $25 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Bilingual Management Sales Customer service Yardi Administrative experience Alignment Organizational skills Leadership 2 years Communication skills Property management Entry level Full Job Description Leasing Associate / Resident Relations Coordinator About the Role At New Urban Residential, we’re building more than places to live—we’re creating communities where people feel valued, supported, and at home. As a Leasing Associate, you are often the first impression of the community and a key part of the resident experience. This hybrid role blends leasing performance with service-focused resident engagement, making it ideal for someone who is organized, outgoing, and truly cares about people. You’ll be responsible for guiding prospective residents through the leasing journey while also serving as a day-to-day point of contact for current residents. You’ll support occupancy goals and resident satisfaction through clear communication, professional follow-through, and an authentic, friendly approach. Key Responsibilities Leasing & Sales Support Greet, tour, and follow up with prospective residents in alignment with New Urban’s customer experience standards. Respond promptly to leasing inquiries via phone, email, and in-person communication. Maintain accurate guest cards and CRM notes to support pipeline tracking and reporting. Support leasing goals through timely application processing, unit availability tracking, and move-in coordination. Resident Relations Serve as a key resource for residents, supporting daily communication, service requests, and community announcements. Help resolve concerns with empathy, clear communication, and timely follow-up. Partner with the property manager and maintenance team to ensure service standards are met. Coordinate resident events, welcome gifts, and community engagement efforts to strengthen retention. Administrative & Operational Support Maintain lease files, records, and Yardi data to ensure accuracy and compliance. Assist with rent collection processes and delinquency outreach as needed. Support renewal efforts by preparing offers, tracking notices, and following up with residents. Participate in weekly team meetings and property walks to support overall operational goals. What We’re Looking For 1-2 years of experience in leasing, customer service, hospitality, or resident services preferred. A strong communicator who is friendly, professional, and dependable. Someone who thrives in a fast-paced environment and takes pride in staying organized and on top of details. Experience with Yardi or other property management software is a plus. Bilingual skills are a plus. Most importantly, someone who aligns with New Urban’s core values: Take Ownership, Balance Creativity with Process, and Embrace and Drive Change.

Job Type:

Full-time Pay:

$18.00 – $25.00 per hour

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Schedule:

Monday to Friday Weekends as needed Ability to

Commute:

Durham, NC 27707 (Required) Ability to

Relocate:

Durham, NC 27707: Relocate before starting work (Preferred)

Work Location:

In person