Temporary Leasing and Occupancy Specialist II (The Lofts at Osage Mill) Position Available In Gaston, North Carolina

Temporary Leasing and Occupancy Specialist II (The Lofts at Osage Mill) 3.3 3.3 out of 5 stars Bessemer City, NC WinnCompanies is looking for a Leasing and Occupancy Specialist II to join our team at The Lofts at Osage Mill, a 139-unit residential community in Bessemer, NC. In this role, you will perform all day-to day leasing and marketing activities related to apartment rentals, move-ins, re-certifications, and lease renewals. You will also provide outstanding service to customers, residents, and clients. Please note that this is a temporary position that will end once the lease up is completed. Responsibilities Interact with prospective and current residents to achieve maximum occupancy. Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads. Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard. Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable. Review, prioritize, and distribute resident service requests as required. May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines. May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives. Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types. Remain current with local events and hiring trends that may have an impact on the property. Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics. During the application or recertification process, responsible to gather appropriate documents by program types for residency approval submission to the appropriate person or third party vendor for review and approval. Remain up to date with any/all federal, state, and/or other regulatory requirements and programs. Requirements High school diploma or GED equivalent. 3-5 years of relevant work experience. Minimum of 1-2 years of experience in customer service. SHCM certification. Experience in leasing. Excellent customer service skills. Experience with computer systems, particularly Microsoft Office and RealPage property management software. Strong attention to detail. Ability to manage multiple tasks at once. Ability to be a team player and work with a diverse group of people and personalities. Exceptional interpersonal and communication skills. Preferred Qualifications Associate’s degree. NALP certification. About Us With 4,300+ team members working across 600+ locations in 27 states and D.C., WinnCompanies is the #1 manager of affordable housing and a leader in developing and managing mixed-use properties, market rate properties and military housing. Operations, sales, compliance, maintenance, marketing, IT, HR, accounting and finance. No matter your passion, your work at Winn will impact people who are more than just residents to us. They’re individuals, families and heroes. Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.