RETURNS DESK ASSOCIATE Position Available In Palm Beach, Florida

RETURNS DESK ASSOCIATE

Location:

Boca Raton, Florida, United States

Category:

Stores

Job Opened:

June 5th, 2025

Education:

Job Number:

R-114059

Job Type:

Regular

Remote:

No

JOB DESCRIPTION

What This Position is All About
Under the leadership of the Assistant General Manager, Operations (AGMO), the Return Associate is responsible for facilitating returns sent to the store for processing and supporting the daily operations of our specialized work groups.

Who You Are:

You have strong interpersonal skills, and are customer service orientated
Have the ability to lift cartons, handle racks and carts of merchandise. Lifting of up to 15 pounds may be required
Must have knowledge of POS and strongputer skills, i.e. Google, MS Office, and adapt to changing technology
Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision

You Also Have:

Ability to work a flexible schedule as per business needs & ads to dependability standards
Demonstrates attention to detail and keeps personal work spaceanized
Ability to influence team to follow store policies & procedures to help in decision-making

As The Returns Associate, You Will:

Daily functions including but not limited to following:
Opening/ Closing of digital return register
Maintain a neat andanized environment
Follow protocols on policy and procedures for; processing returns, adjustments, and assisting in reconciling reports
Ensure product is secured to standard
Maintain integrity of product, by ensuring all returns are separated,anized and secure.
Resolve customer issues both internal and external
May also support other related Specialized Operations functions such as but no limited to: Cash Reconciliation, Gift Card Events, Jewelry Operations etc
Collaboration between multi-work streams such as:
Ensure when return ispleted that the return out is attached to each item
Communicate with Merchandise Operations Team, Asset Protection team & Assistant General Manager of Operations

Communication:

Follow up on necessary reporting, and escalates potential issues for resolution
Liaison between clients and store
Ad hoc responsibilities as needed
Your Life and Career at

SFA:

Be a part of a team of disruptors focused on stores and redefining the luxury experience.
Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
A culture that promotes a healthy, fulfilling work/life balance
Benefits package for all eligible full-time Associates (including medical, vision and dental)
An amazing Associate discount

Salary and Other Compensation:

The starting hourly rate for this position is between [$16.24-$20.30 per hour]. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Thank you for your interest in SFA. We look forward to reviewing your application.
SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFAplies with applicable state and local lawserning nondiscrimination in employment in every location in which thepany has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,pensation and training. SFA wees all applicants for this position. Should you be individually selected to participate in an assessment or selection process, amodations are available upon request in relation to the materials or processes to be used.