Vacation Rental Coordinator Position Available In Iredell, North Carolina

Vacation Rental Coordinator Wishlist Property Management Mooresville, NC 28117

• Hybrid work
• -Company Overview
• We are a rapidly growing property management firm specializing in vacation rentals around the beautiful Lake Norman area. Our team is committed to delivering exceptional guest experiences while ensuring smooth property operations. We are seeking a highly responsive and resourceful Weekend Vacation Rental Coordinator to join our team.
• -Job Summary
• The Weekend Vacation Rental Coordinator is responsible for managing guest communications, handling incoming calls, providing creative solutions for guest concerns, and occasionally driving to properties to assist with various tasks. This role requires excellent problem-solving skills, strong customer service abilities, and a proactive approach to managing issues that may arise.
• -Key Responsibilities

•

Guest Communication & Support:

Answer all incoming messages and phone calls from guests professionally and promptly. Provide creative solutions for difficult situations that may arise Coordinate check-ins and check-outs to ensure a seamless experience Address and resolve guest concerns, escalating to management when necessary Maintain a professional and friendly demeanor while handling guest interactions Additional administrative tasks during downtime as assigned Track, organize, and place purchase orders for supplies On-Site Assistance (As Needed): Drive to properties occasionally to assist with urgent issues or guest requests Perform minor troubleshooting tasks when needed (e.g., Wi-Fi resets, lock issues) Verify that properties meet company standards for cleanliness and readiness

Maintenance & Vendor Coordination:

Communicate with service providers and vendors for routine and emergency maintenance Track and follow up on maintenance requests to ensure timely completion Report any property damage or issues requiring attention

• -Qualifications
• Prior experience in customer service, hospitality, or property management preferred Strong problem-solving and decision-making skills Excellent verbal and written communication skills Ability to remain calm and professional in high-pressure situations Comfortable working independently and taking initiative Proficiency in Google Sheets and other relevant software (or ability to learn quickly) Valid driver’s license and reliable transportation•-Compensation & Benefits•Competitive hourly wage Mileage reimbursement for on-site visits Optional weekday evening opportunities and on-call assistance Opportunity to gain hands-on experience in the vacation rental industry Professional development and growth opportunities•-How to Apply•Interested candidates should submit their resume and a quick cover letter detailing their relevant experience and why they are a good fit for this position to support@wishlistnc.

com

Job Type:

Part-time Pay:

$18.00

• $20.

00 per hour Expected hours: 16 per week

Benefits:

Professional development assistance

Schedule:

8 hour shift Every weekend On call

Work Location:

Hybrid remote in Mooresville, NC 28117