Warranty and Returns Processor Position Available In Lancaster, Pennsylvania
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Job Description
Warranty and Returns Processor 3.4 3.4 out of 5 stars 2 Old Market Street, Mount Joy, PA 17552
General Description :
Responsible for commercial and residential warranty claims processing, initiates stock and non-stock returns workflow, works with customers on facilitating the warranty and returns process, files and manages freight claims, reconciles credit memos, and ensures vendor information regarding return policies are current. Receives stock return requests from customers thru various sources (HVAC web Portal, email or phone call, etc.). Reviews original stock order in Eclipse and verifies sales history to ensure the price credited is correct, PO # is correct & serial numbers match. Determines if customer is exempt from re-stocking fees. Contacts customer to advise if return is valid or invalid and if re-stock fee is applicable. Creates the return sales order as generation against sales order customer originally purchased material on. Works with customer to resolve any pricing discrepancies. Requests non-stock return authorization from vendor, determines from vendor if item(s) can be returned, communicates with customer when vendor will not accept return; notifies manager. Works with Repair Lead and Warranty and Returns Manager to handle stock and non-stock returns requiring their involvement. Processes commercial and residential warranty claims Works with Repair Lead and Warranty and Returns Manager to handle stock and non-stock returns requiring their involvement. Processes commercial and residential warranty claims Why work for HVAC Distributors? We have been in business for over 35 years Full benefit package first of the month following 30 days of employment 401k Program with match State of the art technology Growth opportunities Best Places to Work in
PA 2023 & 2024
Education and/or
Experience:
High School Diploma or equivalent; or three to five years related experience and/or training; or equivalent combination of education and experience.
Computer Skills:
Must have experience with Microsoft Office software such as Outlook, Word, and Excel.
