Mobile Associate – Retail Sales Position Available In Butler, Alabama

Job Description:

At T-Mobile, we invest in YOU! Our Total Rewards Package ensuresthat employees get the same big love we give our customers. Allteam members receive a competitive base salary and compensationpackage

• this is Total Rewards.

Employees enjoy multiplewealth-building opportunities through our annual stock grant,employee stock purchase plan, 401(k), and access to free,year-round money coaches. That’s how we’re

UNSTOPPABLE

for ouremployees! Job Overview Mobile Associates (MA) work as a member of a Retail Team of Expertsto bring the T-Mobile brand to life. They’re brand ambassadors whobuild energy and excitement around our products and services. Theyare passionate about the connected world and thrive in a fast-pacedenvironment, where technology innovations, customer needs, and theRetail experience are continuously evolving. They immersethemselves in significant connections with our customers, and theirability to build new and deepen existing relationships is unmatchedacross the wireless industry. They continuously work to buildexpertise in uncovering our customers’ needs and have a passion toeducate, demonstrate and recommend device and service solutions.

This role is a learning role, where new associates are working withtheir team and proactively building skills and proficiencies, inpreparation for the next level up as a Mobile Expert. As a MobileAssociate, you will be required to successfully complete newemployee training.

Job Responsibilities:

Builds proficiency related to serving and selling to ourcustomers, while providing a world-class customer experience andbuilding loyalty by:

• Helping customers pick up right where theyleft off in their shopping journey, whether online, throughCustomer Care or in-store.
• Exploring individual needs andproviding hands-on demonstrations of the latest and greatesttechnology in-store.
• Side-by-side selling to find personalizedsolutions beyond the bare-bones device and service plan that keepour customers connected to the people and lifestyle they love,including anything from unique accessories cutting-edge IoTdevices.
• Approaching service and sales needs with composure,integrity and compassion. Becomes skilled with and consistently uses digital tools ininteractions and onboarding to actively demonstrate:
• How ourever-expanding coverage stacks up in our customer’s neighborhood,providing them with a lightning fast LTE network
• Why T-Mobileplans and services will let our customers live unlimited, feel thelove, stay connected and go further.
• Completes training onT-Mobile in-store experience, new skills and processes, knowledgeof systems and reference resources.
• Makes the most of their timeon shift, consistently seeking out information between customers,learning about innovations in wireless and technology. Establishes relationships with and partners with T-Mobileemployees across channels, including business and customer serviceto:
• Collectively own the customer experience and resolve issues,creating a seamless, run-around-free environment.
• Successfullyidentify and handoff small business leads.
• Support teaminitiatives and create an inclusive environment

Education:

High School Diploma/GED (Required)

Work Experience:

6 months of customer service and/or sales experience, Retailenvironment preferred. (Required)

Knowledge, Skills andAbilities:

Passionate customer advocate with the desire to be yourselfwhen connecting and having fun doing it! (Required) Competitive drive and proven ability to succeed in a fast-pacedsales environment. (Required) Willingness to work alongside peers and store leaders, learningand sharing ideas, while serving customers and providingresolutions to issues. (Required) Effective at balancing customer needs and performance goals.(Required)

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the

United States Travel:

Travel Required (Yes/No):

No DOT Regulated:

DOT Regulated Position (Yes/No):

No Safety Sensitive Position (Yes/No):

No Hourly Base Pay:

$17.50 Within the first 90 days working at T-Mobile, Mobile Associatesreceive on-the-job training and are eligible for incentive paywhile completing training milestones. Once completed, MobileAssociates promote to the Mobile Expert role and become eligiblefor an annualized incentive target of $18,000/year. Actualincentives vary based on performance and full-time status. Allemployees at T-Mobile, are guaranteed to earn $20/hour inclusive ofbase pay and incentives. And since we are ALL owners, EVERYemployee at T-Mobile is eligible for an Annual Stock Grant. At T-Mobile, our benefits exemplify the spirit of One Team,Together! A big part of how we care for one another is working toensure our benefits evolve to meet the needs of our team members.

Full and part-time employees have access to the same benefits wheneligible. We cover all of the bases, offering medical, dental andvision insurance, a flexible spending account, 401(k), employeestock grants, employee stock purchase plan, paid time off and up to12 paid holidays

• which total about 4 weeks for new full-timeemployees and about 2.5 weeks for new part-time employees annually
• paid parental and family leave, family building benefits, back-upcare, enhanced family support, childcare subsidy, tuitionassistance, college coaching, short
• and long-term disability,voluntary AD&D coverage, voluntary accident coverage, voluntarylife insurance, voluntary disability insurance, and voluntarylong-term care insurance. We don’t stop there
• eligible employeescan also receive mobile service & home internet discounts, petinsurance, and access to commuter and transit programs!

To learnabout T-Mobile’s amazing benefits, check outwww.t-mobilebenefits.com . Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t havea corporate ladder-it’s more like a jungle gym of possibilities! Welove helping our employees grow in their careers, because it’s thatshared drive to aim high that drives our business and our cultureforward. By applying for this career opportunity, you’re living ourvalues while investing in your career growth-and we applaud it.

You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisionsconcerning the employment relationship will be made without regardto age, race, ethnicity, color, religion, creed, sex, sexualorientation, gender identity or expression, national origin,religious affiliation, marital status, citizenship status, veteranstatus, the presence of any physical or mental disability, or anyother status or characteristic protected by federal, state, orlocal law. Discrimination, retaliation or harassment based upon anyof these factors is wholly inconsistent with how we do business andwill not be tolerated. Talent comes in all forms at the Un-carrier. If you are anindividual with a disability and need reasonable accommodation atany point in the application or interview process, please let usknow by emailing ApplicantAccommodation@t-mobile.com or calling1-844-873-9500 . Please note, this contact channel is not a meansto apply for or inquire about a position and we are unable torespond to non-accommodation related requests.