Operations Support Associate Position Available In Orange, Florida

Operations Support Associate Operations Support Associate
remote type
Onsite
locations
Orlando, Florida
time type
Full time
posted on
Posted 10 Days Ago
job requisition id
R41829
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

THE ROLE

The Operations Support Associate completes standard and non-routine business processes to support Sales and branch operations ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various and multiple business units and is critical to ensure proper documentation, payment and resolution of customer issues.

CORE RESPONSIBILITIES

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
Ability to perform non-routine tasks related customer issues and resolution
Ability to document tasks into process flows
Responsible for helping develop training material for customer processes and order entry
Strong collaboration with internal and external customers
Exception reporting for customer orders when purchase orders are flagged for non-compliance
Resolves issues from 3rd party processer of customers’ orders of limited complexity
Assists branch in maintaining appropriate inventory, generates purchase orders
Ability to create orders for quoted jobs or installation with multiple process in SAP of limited complexity but with unique job requirements
May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order.
Review autorenewals of contracts and supports contract additions identified by branch staff
Submission of invoices through appropriate vendor portal ensuring the uploads of invoices are compatible with customer payable system
May assist standard non-complex customer master data workflows

QUALIFICATIONS

High School Diploma or equivalent
2+ years of relevant work experience in operations support, customer service, or billing and invoicing
ERP System experience, SAP experience highly preferred
Strong communication skills
Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
Intra-departmental communication for purpose of alignment/ information sharing
Able to execute tasks with a medium level of autonomy; limited guidance required for complex tasks
Able to collaborate with other disciplines
Ability to understand concepts in execution and strong organization skills;
Understanding of general business concepts
Basic understanding of typical IT business tools
Basic understanding of Field Service and CRM applications

WHAT WE CAN OFFER YOU

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:
Generous PTO package and paid holidays
Generous retirement savings plan
Customizable health, dental and vision insurance (eligible on first date)
Career progression plans
Reward and recognition programs
Paid parental leave
Tuition Reimbursement
Company Wellness Program
Employee Discount Program
•Job postings will include a wide salary range, with each role’s pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions•Salary range:
$46,200.00 – $73,900.00