Retail Customer Service Associate Position Available In Ouachita, Louisiana

Job Description:

POSITION SUMMARY

The Store Consultant consistently delivers apositive customer experience to all customers, utilizingconsultative skills to anticipate customer needs, suggestalternatives and provide solutions. This customer service focusedteam member is knowledgeable in all areas of the Store’s business,including print, signs & graphics, and shipping. They will beresponsible for taking orders, coordinating activities in theStore, providing pricing and product information, and recommendingappropriate FedEx Office products and services. The StoreConsultant will operate and maintain a wide variety of equipment,move boxes and equipment, stock materials, manage the productionqueue and output, manage complex projects, manage retail supply,and complete assigned tasks based on priority.

GENERAL DUTIES ANDRESPONSIBILITIES

: (This is a representative list of the generalduties the position may be asked to perform, and is not intended tobe all-inclusive) People Follows instructions of supervisors andassists other team members in performing store functions Assists inthe training of store team members Service Demonstratesconsultative behaviors in a retail environment to understand eachcustomer’s individualized need Provides customer expertise inprinting, signs and graphics and shipping product lines and canrecommend appropriate FedEx Office products and services Providesan outstanding customer service experience by using consultativeskills to anticipate customer needs, suggest alternatives, and findsolutions to meet customer needs Ensures all customer problems areresolved quickly and to the satisfaction of the customer Takescomplex customer orders using order systems and provides accuratepricing information Assembles parcels and prepares goods forshipping by wrapping items in insulation, inserting items intoshipping containers, weighing packages, and affixing labels toparcels Sets up and operates printing, binding, and other relatedequipment using customer supplied original media and documentsMaintains a safe, clean and orderly retail Store Profit Ensuresconfidentiality of customer data and careful handling of documents,media, and packages Processes financial transactions using a Pointof Sale terminal (POS),including handling cash and making changeCleans, repairs, and stocks all r etail store printing and shippingequipment and supplies to provide optimal performance andavailability Stays current on retail Store merchandising materialsand ensures proper display of all retail area product and signageTakes preemptive action to prevent errors and waste Completesrequired financial paperwork and may assist with financialreporting including daily sales, close-outs and bank depositsFollows FedEx Office standard operating procedures as well asadhering to legal, HR, safety , customer service and securitypolicies and procedures Self-Management Performs multiple tasks atthe same time Looks for opportunities to improve knowledge andskills within the retail Store Able to operate with minimalsupervision Adheres to all FedEx Office team member and retailstore standards, as outlined in the team member handbook All otherduties as needed or required

MINIMUM QUALIFICATIONS ANDREQUIREMENTS

: High school diploma or equivalent education 6 monthsof specialized experience Excellent verbal and writtencommunication skills For new hires, must meet all FedEx Officeemployment qualifications in force at time of hiring For currentFedEx Office team members, must meet hiring criteria for theposition and transfer requirements as outlined in the Team MemberHandbook

ESSENTIAL FUNCTIONS

: Ability to stand during entireshift, excluding meal and rest periods Ability to move and lift 55pounds Ability, on a consistent basis, to bend/twist at the waistand knees Ability, on a consistent basis, to communicateeffectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activitiesrequiring cooperation and instruction Ability, on a consistentbasis, to function in a fast-paced environment, under substantialpressure Ability, on a consistent basis, to maintain attention andconcentration for extended periods of time Ability, on a consistentbasis, to work with minimal supervision Ability, on a consistentbasis, to report regularly to work and maintain establishedbusiness hours in order to support the FedEx Office business;regular attendance and/or reporting could include regularattendance at a physical location and/or maintaining establishedbusiness hours depending on the scope and nature of the position

MINIMUM QUALIFICATIONS AND REQUIREMENTS

High school diploma orequivalent education 6 months of specialized experience Excellentverbal and written communication skills

ESSENTIAL FUNCTIONS

Ability to stand during entire shift, excluding meal and restperiods Ability to move and lift 55 pounds Ability, on a consistentbasis, to bend/twist at the waist and knees Ability, on aconsistent basis, to communicate effectively with customers,vendors, and other team members Ability, on a consistent basis, toperform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-pacedenvironment, under substantial pressure Ability, on a consistentbasis, to maintain attention and concentration for extended periodsof time Ability, on a consistent basis, to work with minimalsupervision Ability, on a consistent basis, to report regularly towork and maintain established business hours in order to supportthe FedEx Office business; regular attendance and/or reportingcould include regular attendance at a physical location and/ormaintaining established business hours depending on the scope andnature of the position

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Quality Driven Management strives todeliver market-leading customer experience, business excellence,and financial return through a Quality-oriented culture andday-to-day application of Quality science. Suggests areas forimprovement in internal processes along with possible solutions.

Works with management to reduce company costs/wastes, and tooptimize profitability in areas of responsibility. Applies Qualityconcepts presented at training during daily activities. SupportsFedEx Office Quality initiatives. FedEx Office is an EqualOpportunity Employer including, Vets/Disability. Know Your RightsPay Transparency FedEx Office will provide reasonableaccommodations to qualified individuals with disabilities,including throughout the application and hiring process, ifrequested. Applicants who require reasonable accommodations in theapplication or hiring process should email HR.Recruiting@fedex.com. FedEx Office will consider for employment all qualifiedapplicants, including those with criminal histories, in a mannerconsistent with the requirements of applicable state and locallaws, including the San Francisco Fair Chance Ordinance, the Cityof Los Angeles’ Fair Chance Initiative for Hiring Ordinance, andthe New York City Fair Chance Act. The existence of a criminalrecord is not an automatic or absolute bar to employment and acandidate’s criminal record will be considered individually basedon factors such as the relationship between the job sought and thecriminal offense, the timing of the offense, the nature of theoffense, and any other relevant information. If you are applying inPhiladelphia, PA, you can click here to learn about Philadelphia’sfair chance hiring law. For more information, click here .