Event Security Staff Position Available In Middlesex, Massachusetts

Job Description:

JOB SUMMARY

Provide quality customer service to customers,patrons and employees. Establish working relationships withcustomers, vendors and employees in fulfilling assigned postorders. Take an active role in assisting customer with other dutiesthat may not be included in this job description and are approvedby the Security Manager. Event Staff must possess and maintain aprofessional image at all times.

RESPONSIBILITIES/DUTIES

Essentialfunctions may vary depending on department size, organizationalstructure and/or geographic location. Reasonable accommodations maybe made to allow differently-abled individuals to perform theessential functions of the job. Other duties, not listed below, mayalso be assigned.

• The delivery of quality service and positiveinteraction with our customers is critical to the completion of allthe tasks within this job description.

The ability to greet allvisitors, vendors, and employees; while continuously maintainingthe standards of excellence in presentation and professionalism.

Customer Service is Every Employee’s Job!

• Maintain a workingknowledge of all emergency policies, procedures and regulations;respond immediately to emergency alarms or calls for help,determine course of action, notify appropriate authorities andassist as needed.
• Post orders may include Ticket Taking,Ushering, Guest Services, Elevator Operator, Special Services orother.
• Be diligent and vigilant in safety awareness.
• Know andunderstand post orders, revisions, and daily event needs. Know yourchain of command.
• These functions are not limited to these listedand may be expanded upon at any time at the request of thecustomer.

MINIMUM QUALIFICATIONS

The following are the minimumqualifications which an individual needs in order to successfullyperform the duties and responsibilities of this position. Pleasenote that the minimum qualifications may vary based upon thedepartment size and/or geographic location. High School Diploma/orequivalent (GED) and be 18 years of age or older. Must be willingto submit to a background and drug screening where required; anyoffer of employment is conditioned upon the successful completionof a background investigation.

Skills/Abilities:

• Strong customerservice orientation, exemplifying our Mission Statement thatCustomer Service is Every Employee’s Job.
• Ability to facilitateprogressive change, getting along with other employees, followingdirections and continually improving.
• Clear and effective oraland written communications skills.

PHYSICAL DEMANDS

In general,the following physical demands are representative of those thatmust be met by an employee to successfully perform the essentialfunctions of this job. Reasonable accommodations may be made toallow differently-abled individuals to perform the essentialfunctions of the job. Must be able to see, hear, speak and writeclearly in order to communicate with employees and/or othercustomers. Pushing/pulling/carrying lifting may include up to 25lbs (event evacuation), stair climbing. Ability to sit, twist,turn, bend as required to perform duties within the facility. Mustbe capable of standing for long periods of time. This descriptionportrays in general terms the type and level(s) of work performedand is not intended to be all-inclusive, nor the specific duties ofany one incumbent. Andy Frain Services reserves the right tomodify, supplement, delete or augment the duties andresponsibilities specified in the position description, in theCompany’s sole and absolute discretion. Duties other than thoseexpressly specified may be assigned from time to time