Retail Associate- Budtender Position Available In York, Maine

The Retail Associate (Cannasseur) is responsible for sales and customer service within the retail dispensary, maintaining brand standards in customer interactions and working to support sales goals as directed by the Dispensary Manager. Retail Associates are responsible for operating within the Maine Adult Use program guidelines per East Coast Cannabis’ best practices

Responsibilities:

Monitors security systems for customers at the store entrance, permitting access to customers on an individual basis after verifying the customer’s age via valid identification. Follows ECC protocols for customer verification and first purchase onboarding, collecting and retaining customer documents per Maine regulations. Inputs customer information data into the POS software. Assists customers in product selection, builds orders and finalizes transactions. Sells products to customers within brand values and in support of Dispensary Manager led sales initiatives and goals, utilizing high touch soft skills. Utilizes POS software for transactions and basic register protocols such as register balancing and inventory management. Answers phones and online messages within brand standards and following customer service protocols. Demonstrates proficient product knowledge and an ability to accurately represent all retail products to ECC brand standards. Relays product knowledge, specifications and information to customers as a representative of the East Coast Brand, using language and information in line within brand values and standards. Demonstrates proficient cannabis knowledge on topics such as, but not limited to, industry trends, local regulations, ECC testing, growing and manufacturing methodologies and general cannabis science. Performs basic inventory management including daily counts and reconciliation and follows company best practices for inventory storage, handling and movement. Merchandise and zone store inventory to maintain brand aesthetics. Performs general cash handling of customer transaction. Follows ECC security best practices and basic protocols. Performs basic maintenance and updates to in-house menus, displays and literature. Research industry trends and educational resources as delegated by leadership. Daily cleaning and maintenance of the retail store to include bathrooms, floors, general dusting, displays, and any other maintenance tasks as delegated by leadership. Salary $18 USD per hour Required Skills Excellent verbal and written communication skills. Ability to articulate product specifications. Demonstrated ability to utilize basic retail sales techniques. Ability to work towards and achieve staged sales goals. Ability to multitask in a fast-paced environment while maintaining strict accuracy on compliance tasks. Ability to act with integrity, professionalism, and confidentiality. Must obtain and maintain the Maine Office of Cannabis Policy Individual Identification Card (IIC). A minimum of 1 years in a customer service role in a retail or hospitality environment Minimum 21 years of age A minimum of a High School diploma is required Intermediate-level math skills Exceptional customer service skills Strong attention to detail and ability to solve and resolve problems in a calm, professional, and courteous manner Strong computer-based skills Dynamic interpersonal and communication skills Ability to stand for long periods of time Personal experience with cannabis Must be able to lift 50 pounds at times. Must be able to work comfortably in tight spaces with respect to co-workers comfort zones at times. Outgoing personality, friendly and customer engaging, team forward perspectives. Associates degree or higher preferred Proficiency with Microsoft Office Suite required. A minimum of 3 years customer service experience required. Sales, retail or restaurant experience preferred. Cannabis industry experience preferred. Desired Skills Analytical skills to assess data, facts, and figures Proven expertise and experience to accurately manage a register Experience training new hires in a previous job Experience as a “key holder” in a retail environment Knowledge of the state’s cannabis regulations 5+ years in retail About East Coast Cannabis East Coast Cannabis boasts two large state-of-the-art cultivation facilities where we nourish and craft the best cannabis cultivars. Our state-licensed kitchens use these cultivars to produce precise, consistent, and replicable cannabis-infused edible experiences to support an active or relaxed cannabis lifestyle. With infrastructure designed by cutting-edge engineers, our laboratory curates terpene-rich extracts for a variety of applications and consumer preferences. In our retail stores, you can find the latest cannabis accessory products, durable high-quality active apparel, and authentically Maine gear. Every East Coast Cannabis team member is experienced, skilled, and participates in ongoing training to maintain the most current methodologies and practical concepts in our industry. Benefits Employee discount Paid time off Best in class industry experience Startup atmosphere with internal growth potential Equal opportunity employer East Coast Cannabis is an Equal Opportunity Employer.