Team Lead Position Available In Mecklenburg, North Carolina

Team Lead Pink’s Window Services Lake Norman Cornelius, NC 28031 Full job description Join our team at Pink’s as a Team Lead and help this exciting team grow! We’re one of the fastest growing services businesses in the Lake Norman area and looking for leaders with great work ethics and personalities to match! You will contribute to a fun, fast growing team while helping to drive our world class reputation within the Pinks territory among its customers. This role has a direct path to grow along with the company and expand into a larger part of the Lake Norman, NC, area.

Team Lead Overview:

Primary point of customer engagement and communication – great customer service and communication skills are a MUST! You will lead a team to open new doors (and windows) to help grow revenue and expand business across our territory by upholding the Pink’s core customer service values. This role is focused on being a hands on leader.

Key duties include:

working with a technician to clean interior and exterior residential and commercial windows using industry-standard techniques and equipment, cleaning and scrubbing window tracks, cleaning screens, Power washing brick, siding, and concrete, and gutter cleaning. Lead Responsibilities Before, During, and After a

Job:

Have fun and let your personality show through to the customer! The Lead takes ownership of the entire job, including any imperfections. The Lead bears the ultimate responsibility for job success and customer satisfaction. Effective communication and oversight are key to the Lead’s role. Leads strive to ensure customers are satisfied and willing to leave positive reviews. Leads are responsible for overseeing the execution of the job from start to finish as well as very actively participating in the work. During the job, Leads oversee and delegate responsibilities. They coordinate with their technician, directing and participating in tasks like window cleaning, pressure washing and soft washing. Leads ensure smooth and efficient job progress, preventing bottlenecks. Leads handle the job’s closeout, including customer interaction. They walk through the completed job with the customer. They discuss what went well and any areas that may not have met standards. Leads may handle payment forms and gently mention the importance of reviews.

Compensation:

$20-25 per hour + tips & commissions

Additional Information:

Established in 2020, Pink’s was born out of the desire to bring dignity back to the blue collar service industry. Tired of the stigma of workers showing up late or saying they would fix something that they never got around to, Pink’s is here to change the narrative by bringing back the days of knowing and trusting the people working on your home or business. Pink’s is founded on the idea of world class service at a fair price and our Brand Promise is to be The Best Houseguest Ever . If you possess a passion for delivering unparalleled customer service and desire to be part of a company with a remarkable culture, we look forward to meeting you! Check us out online at https://www.pinkswindows.com/lake-norman Find out more about what sets us apart from other home service brands here: https://www.youtube.com/watch?v=ZTeu6xYm5

MY Additional Information:

We appreciate and thank you in advance for your interest in our openings. Qualified candidates will be contacted. No phone calls, emails or texts please. Direct applicants only, no third-party staffing inquiries please. Pink’s Windows is an Equal Opportunity Employer.

Job Type:

Full-time Pay:

$20.00 – $25.00 per hour Expected hours: 32 – 50 hours per week

Benefits:

Company truck On-the-job training Opportunities for advancement Paid time off

Compensation Package:

Commission pay Hourly pay

Tips Schedule:

8 hour shift Monday to Friday, occasional weekends at customers’ request Application Question(s): Will you be able to reliably commute to Cornelius, NC?

License/Certification:

Driver’s License (Required)

Work Location:

In person

Job Type:

Full-time Pay:

$20.00 – $25.00 per hour Expected hours: 32 – 50 per week

Benefits:

Referral program

Schedule:

8 hour shift Monday to Friday Overtime Weekends as needed Application Question(s): Provide 2-3 examples of your amazing customer service skills

Experience:

team lead: 1 year (Required) Ability to

Commute:

Cornelius, NC 28031 (Required)

Work Location:

In person