Mobile Associate, Store-In-Store, Bilingual Position Available In Wake, North Carolina

Job Description:

At T-Mobile, we invest in YOU! Our Total Rewards Package ensuresthat employees get the same big love we give our customers. Allteam members receive a competitive base salary and compensationpackage – this is Total Rewards. Employees enjoy multiplewealth-building opportunities through our annual stock grant,employee stock purchase plan, 401(k), and access to free,year-round money coaches. That’s how we’re

UNSTOPPABLE

for ouremployees! Job Overview Mobile Associates, Store-in-Store are an integral part of theRetail Team responsible for bringing the T-Mobile brand to lifewithin National Sales partner locations, where active customerengagement is crucial for success. They’re ambassadors who createenergy and excitement around our products and services. They areobsessed with the connected world and thrive in a high-trafficenvironment, where technology innovations, customer needs and theRetail experience are continuously evolving. Mobile Associatesexcel at building and deepening relationships with customersthrough meaningful interactions. They are skilled at identifyingcustomer needs and are passionate about educating, demonstrating,and recommending solutions. Mobile Associate SiS, exceed theirperformance targets Doing it the Right Way, by excelling in sales,providing exceptional customer experiences, and meeting quality ofsale metrics.

Job Responsibilities:

Proactively engages with a broad range of customers in ahighly-traffic retail environment. You will use digital tools,communicate effectively, educate customers, and showcase the valueof T-Mobile solutions. As a Mobile Associate, you will consistently leverage digitalself-serve tools during customer interactions and the onboardingprocess. You will identify customer needs and use solution-basedselling techniques to fully demonstrate the value of T-Mobileproducts and services. By recommending wireless solutions, and anonboarding solution centric to helping customers understand how toself-serve and utilize the T-Mobile app for wireless needs, youwill deepen relationships with customers and ensure theirsatisfaction. Complete training on the T-Mobile in-store experience, newskills, products and processes, and knowledge of systems andreference resources. Review your personal results, currentpromotions, and updates on the Hub to be Customer Ready at alltimes. You will continuously learn and improve your skills toprovide the best possible experience for our customers. Partnerwith nearby store locations to properly/fully on-board customers.

Will perform skills practicing, knowledge sharing, storeoperations, opening and closing procedures. As part of theseprocedures, you will carry keys to the kiosk cabinets, lock/securekiosk and assets, and report any lost keys or assets to yourmanager. Customer obsessed. You are passionate, friendly, and engagingwith customers. You are able to connect on a personal level, matchthe pace of the customer, build rapport, trust, and loyalty withevery interaction. You are committed to providing exceptionalservice, and to exceeding customer expectations. You willproactively reach out to potential customers to further drive salesactivity in your location. You are able to follow up withcustomers, capture referrals, manage Be Back processes, and buildrelationships with new and existing customers. As part of yourrole, you will have the ability to perform price overrides for ourspecialty offers specific to National Retail. Builds relationships with nearby leadership and teams to helpsupport the customer experience from account set up, to devicesupport and account servicing.

Education and Work Experience:

High School Diploma/GED (Required) 6 months of customer service and/or sales experience, Retailenvironment preferred.

Required Knowledge, Skills and Abilities:

Customer Satisfaction Passionate customer advocate with thedesire to be yourself when connecting and having fun with ourcustomers. Effective at balancing customer experience andperformance goals. (Required) Team Building Desire to be a part of the game-changing T-Mobilestore team. Willingness to work alongside peers and store leaders,learning and sharing best practices, while serving customers andproviding resolutions to issues. (Required) Retail Sales Competitive drive and confidence to succeed in afast-paced sales environment. (Required)

Licenses andCertifications:

At least 18 years of age Legally authorized to work in the

United States Travel:

Travel Required (Yes/No):

No DOT Regulated:

DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No):

No Hourly Base Pay:

$17.50 Within the first 90 days working at T-Mobile, Mobile Associatesreceive on-the-job training and are eligible for incentive paywhile completing training milestones. Once completed, MobileAssociates promote to the Mobile Expert role and become eligiblefor an annualized incentive target of $18,000/year. Actualincentives vary based on performance and full-time status. Allemployees at T-Mobile, are guaranteed to earn $20/hour inclusive ofbase pay and incentives. And since we are ALL owners, EVERYemployee at T-Mobile is eligible for an Annual Stock Grant. At T-Mobile, our benefits exemplify the spirit of One Team,Together! A big part of how we care for one another is working toensure our benefits evolve to meet the needs of our team members.

Full and part-time employees have access to the same benefits wheneligible. We cover all of the bases, offering medical, dental andvision insurance, a flexible spending account, 401(k), employeestock grants, employee stock purchase plan, paid time off and up to12 paid holidays – which total about 4 weeks for new full-timeemployees and about 2.5 weeks for new part-time employees annually- paid parental and family leave, family building benefits, back-upcare, enhanced family support, childcare subsidy, tuitionassistance, college coaching, short- and long-term disability,voluntary AD&D coverage, voluntary accident coverage, voluntarylife insurance, voluntary disability insurance, and voluntarylong-term care insurance. We don’t stop there – eligible employeescan also receive mobile service & home internet discounts, petinsurance, and access to commuter and transit programs! To learnabout T-Mobile’s amazing benefits, check outwww.t-mobilebenefits.com . Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t havea corporate ladder-it’s more like a jungle gym of possibilities! Welove helping our employees grow in their careers, because it’s thatshared drive to aim high that drives our business and our cultureforward. By applying for this career opportunity, you’re living ourvalues while investing in your career growth-and we applaud it.

You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisionsconcerning the employment relationship will be made without regardto age, race, ethnicity, color, religion, creed, sex, sexualorientation, gender identity or expression, national origin,religious affiliation, marital status, citizenship status, veteranstatus, the presence of any physical or mental disability, or anyother status or characteristic protected by federal, state, orlocal law. Discrimination, retaliation or harassment based upon anyof these factors is wholly inconsistent with how we do business andwill not be tolerated. Talent comes in all forms at the Un-carrier. If you are anindividual with a disability and need reasonable accommodation atany point in the application or interview process, please let usknow by emailing ApplicantAccommodation@t-mobile.com or calling1-844-873-9500 . Please note, this contact channel is not a meansto apply for or inquire about a position and we are unable torespond to non-accommodation related requests.