Retail Customer Service Associate Position Available In Merrimack, New Hampshire

Job Description:

POSITION SUMMARY

The Store Consultant consistently delivers apositive customer experience to all customers, utilizingconsultative skills to anticipate customer needs, suggestalternatives and provide solutions. This customer service focusedteam member is knowledgeable in all areas of the Store’s business,including print, signs & graphics, and shipping. They will beresponsible for taking orders, coordinating activities in theStore, providing pricing and product information, and recommendingappropriate FedEx Office products and services. The StoreConsultant will operate and maintain a wide variety of equipment,move boxes and equipment, stock materials, manage the productionqueue and output, manage complex projects, manage retail supply,and complete assigned tasks based on priority.

GENERAL DUTIES ANDRESPONSIBILITIES

(This is a representative list of the generalduties the position may be asked to perform, and is not intended tobe all-inclusive) People Follows instructions of supervisors andassists other team members in performing store functions Assists inthe training of store team members Service Demonstratesconsultative behaviors in a retail environment to understand eachcustomer’s individualized need Provides customer expertise inprinting, signs and graphics and shipping product lines and canrecommend appropriate FedEx Office products and services Providesan outstanding customer service experience by using consultativeskills to anticipate customer needs, suggest alternatives, and findsolutions to meet customer needs Ensures all customer problems areresolved quickly and to the satisfaction of the customer Takescomplex customer orders using order systems and provides accuratepricing information Assembles parcels and prepares goods forshipping by wrapping items in insulation, inserting items intoshipping containers, weighing packages, and affixing labels toparcels Sets up and operates printing, binding, and other relatedequipment using customer supplied original media and documentsMaintains a safe, clean and orderly retail Store Profit Ensuresconfidentiality of customer data and careful handling of documents,media, and packages Processes financial transactions using a Pointof Sale terminal (POS),including handling cash and making changeCleans, repairs, and stocks all retail store printing and shippingequipment and supplies to provide optimal performance andavailability Stays current on retail Store merchandising materialsand ensures proper display of all retail area product and signageTakes preemptive action to prevent errors and waste Completesrequired financial paperwork and may assist with financialreporting including daily sales, close-outs and bank depositsFollows FedEx Office standard operating procedures as well asadhering to legal, HR, safety , customer service and securitypolicies and procedures Self-Management Performs multiple tasks atthe same time Looks for opportunities to improve knowledge andskills within the retail Store Able to operate with minimalsupervision Adheres to all FedEx Office team member and retailstore standards, as outlined in the team member handbook All otherduties as needed or required

MINIMUM QUALIFICATIONS ANDREQUIREMENTS

High school diploma or equivalent education 6 monthsof specialized experience Excellent verbal and writtencommunication skills

ESSENTIAL FUNCTIONS

Ability to stand duringentire shift, excluding meal and rest periods Ability to move andlift 55 pounds Ability, on a consistent basis, to bend/twist at thewaist and knees Ability, on a consistent basis, to communicateeffectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activitiesrequiring cooperation and instruction Ability, on a consistentbasis, to function in a fast-paced environment, under substantialpressure Ability, on a consistent basis, to maintain attention andconcentration for extended periods of time Ability, on a consistentbasis, to work with minimal supervision Ability, on a consistentbasis, to report regularly to work and maintain establishedbusiness hours in order to support the FedEx Office business;regular attendance and/or reporting could include regularattendance at a physical location and/or maintaining establishedbusiness hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency:

Pay:

AdditionalDetails:

Quality Driven Management strives to delivermarket-leading customer experience, business excellence, andfinancial return through a Quality-oriented culture and day-to-dayapplication of Quality science. Suggests areas for improvement ininternal processes along with possible solutions. Works withmanagement to reduce company costs/wastes, and to optimizeprofitability in areas of responsibility. Applies Quality conceptspresented at training during daily activities. Supports FedExOffice Quality initiatives. FedEx Office is an Equal OpportunityEmployer including, Vets/Disability. Know Your Rights PayTransparency FedEx Office will provide reasonable accommodations toqualified individuals with disabilities, including throughout theapplication and hiring process, if requested. Applicants whorequire reasonable accommodations in the application or hiringprocess should email HR.Recruiting@fedex.com . FedEx Office willconsider for employment all qualified applicants, including thosewith criminal histories, in a manner consistent with therequirements of applicable state and local laws, including the SanFrancisco Fair Chance Ordinance, the City of Los Angeles’ FairChance Initiative for Hiring Ordinance, and the New York City FairChance Act. The existence of a criminal record is not an automaticor absolute bar to employment and a candidate’s criminal recordwill be considered individually based on factors such as therelationship between the job sought and the criminal offense, thetiming of the offense, the nature of the offense, and any otherrelevant information. If you are applying in Philadelphia, PA, youcan click here to learn about Philadelphia’s fair chance hiringlaw. For more information, click here .