Retail Personal Banker Associate Position Available In Merrimack, New Hampshire
Tallo's Job Summary: Retail Personal Banker Associates are responsible for attending a comprehensive on-boarding program, including rotations in Operations and Sales & Service. They use consultative sales techniques to identify customer financial needs, cross-sell products, and meet production goals. Additionally, they ensure customer satisfaction, adhere to policies, and participate in bank operations. No supervisory responsibilities are involved.
Job Description
Job Description:
GENERAL FUNCTION
Selected candidates willattend a 6-10 week on-boarding and education program that includesrotations in Operations and Sales & Service. There will be acertification at the conclusion of the program to provide selectedcandidatestheopportunity to demonstrate skills necessary tosuccessfully perform a role within the Retail Personal Banker jobfamily.
ESSENTIAL DUTIES & RESPONSIBILITIES
.
Sales/Goals Function:
o Use the consultative sales process and Financial Needs Assessmentto build a thorough customer profile and identify current andfuture financial needs. o Maintain an in-depth knowledge of Retail consumer and smallbusiness products/services and recommend appropriate solutionsusing our value proposition. o Utilize CAMP and other approved Marketing tools to proactivelyreach out to customers and set appointments for periodic financialreviews. o Primarily focused on cross-selling to existing customer base andengaging in outside sales activities (i.e. Membership Advantageonsite presentations, business sales calls, community financialliteracy events, etc.) as directed. o Establish close working relationships with assigned BusinessPartners (Mortgage, Small Business, Commercial and Investment),referring customers when appropriate to provide timely, andholistic financial solutions. o Consistently meet/exceed customer experience and individual/teamproduction goals and enhance year-over-year revenue growth asmeasured by the Financial Center P&L. o Provide guidance to CSRs with respect to the sales and referralprocess. .
Customer Service:
o Promote customer satisfaction with a friendly, helpful demeanorand professionalism. o Act with confidence by answering customer questions and owningcustomer issues. o Maintain a position of trust and responsibility by keeping allbusiness confidential. o Follow the Bancorp Code of Business Conduct and Ethics and otherrelated policies, maintaining ethical behavior at alltimes. .
Bank Operations:
o Adhere to established policies and procedures whileopening/servicing the full range of Retail products. o Participate in the consumer loan and bankcard process, owningsourced loans from application through closing. o Participate in the opening/closing process of the FinancialCenter or Bank Mart as directed by the Financial CenterManager. o Keep up to date on Retail procedures in place to mitigatefraudulent activity and unnecessary risk orexposure.
SUPERVISORY RESPONSIBILITIES
None.
