Retail Sales Associate Full Time Position Available In Rockingham, New Hampshire

Job Description:

Join our team of more than 34,000 team members, supporting ourmembers and communities in our Club Support Center, 235+ clubs andeight distribution centers. BJs Wholesale Club offers acollaborative and inclusive environment where all team members canlearn, grow and be their authentic selves. Together, were committedto providing outstanding service and convenience to our members,helping them save on the products and services they need for theirfamilies and homes. The Benefits of working at BJs BJs paysweeklyEligible for free BJ’s Inner Circle and Supplementalmembership(s)

• Generous time off programs to support busylifestyles
• o Vacation, Personal, Holiday, Sick, Bereavement Leave,Jury Duty Benefit plans for your changing needs
• o Three medicalplans
• , Health Savings Account (HSA), two dental plans, visionplan, flexible spending 401(k) plan with company match (must be atleast 18 years old)
• eligibility requirements vary byposition
• medical plans vary by locationJob SummaryResponsible forExecuting Acquisition 365, renewing, upgrading, cross-selling BJsLoyatly Programs.

Also responsible for merchandise returns,exchanges, pick-ups, and general customer services inquiries.

Provides excellent and efficient member service.

Team Members:

Carry out job functions and responsibilities as assigned.

Support the application of club policies, procedures andcompliance. We strive for flawless execution and hold ourselvesaccountable. Acts with honesty and integrity and lead with the member inmind to address any and all concerns and to escalate any concerns,as appropriate. Ensure a safe and positive environment for our members and eachother. Embrace inclusion and diversity, by working together withcollaboration and respect. Work as a team to achieve goals. Move with speed and agility in everything we do. Innovate and adapt so we can move as fast as the world aroundus. Maintain a friendly to and positive attitude.

Members:

Deliver service excellence through all points of contact. Resolve and deescalate to address every member concern. Ensure a safe and positive environment and experience for themembers. Daily commitment to GOLD Member Standards Greet, Anticipate, Appreciate (GAA)

Fast, Friendly Full, Fresh, CleanClub Standards:

Work as a teamto deliver GOLD club standards daily. Work with commitment and pride to deliver GOLD- Grand openinglook daily All items stocked and promotional plans executed Maintain visible accurate signage Clean and organized, inside and outKnow your

Business:

Understand how to access and read production and/or financialperformance reporting for your department. See the connection between consistent execution and thepositive impact it can have on the business. Major Tasks,Responsibilities, and Key Accountabilities Promotes the BJs value proposition regarding acquisition,retention, perks, and the Member experience. Converts potential members by actively and effectively pitchingall membership programs in accordance with company policies andpractices. Sells BJs membership products to potential new and existingmembers with high energy and determination Drives toward goal achievement, defined by business establishedbenchmarks and results Exhibits clear understanding of all BJs Membership options, andCo-Brand credit card. Delivers superior customer service to Members by serving as afirst line point-of-contact regarding membership, credit cardapplications, general questions, issues, merchandise returns,exchanges, product look up, and pick-ups. Follows tax exempt/resale membership policies in regard to theretention processes and procedures, including monitoring membershiprenewals and tax-exempt/resale status. Resolves Member concerns in a courteous and timely manner.

Escalates issues to PIC and MOD when necessary. Assists with BOPIC (Buy Online and Pick Up In Club) orders formembers. Maintains all club policies and procedures. Performs other duties as assigned, including working in otherdepartments as needed. Regular, predictable, full attendance is an essential functionof this job. Qualifications Prior front line/customer service or previous sales experiencepreferred. Results driven with proven success in goal achievement Basic math skills preferred. Computer proficiency preferred. Environmental Job Conditions Most of the time is spent frequently remaining in a stationaryposition on hard surfaces. There may be a need to occasionallyposition oneself to examine or scan merchandise, including bending,handling, pulling, reaching, and/or stooping. Occasionally requires lifting objects up to 30 pounds. Mayrequire lifting and moving heavy and/or awkward objects more than30 pounds with assistance. Located in a comfortable indoor area with infrequent exposureto temperature extremes and loud noises. There may be occasionalcontact with cleaning agents. In accordance with the PayTransparency requirements, the following represents a good faithestimate of the compensation range for this position. At BJsWholesale Club, we carefully consider a wide range ofnon-discriminatory factors when determining salary. Actual salarieswill vary depending on factors including but not limited tolocation, education, experience, and qualifications. The pay rangefor this position is starting from $17.00.Required Preferred Job Industries Other