Beauty Advisor/Sales Associate Position Available In Union, New Jersey

Beauty Advisor/Sales Associate 3

PL Vision LLC Berkeley Heights, NJ Job Accountabilities:

Displays a professional company image through voice and online interactions Meets established quality standards in all contacts across all channels Ensures optimal service levels maximizing resources Recognizes and recommends new ways to influence consumers in their purchase decision Performance meets expectations of key metrics Adheres to assigned schedule, which is subject to change and may include evening and/or Saturday hours. Offers schedule flexibility to support the needs of the business Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction. Supports the voice of the consumer by collecting insights as requested by the brands, CMI, digital and e-commerce

Product Expertise:

Has expert product knowledge within the Métier Assists consumers in finding appropriate products Educates consumers in the use of our products Identifies cross-selling opportunities/ introduces consumers to new products and services and or places order for customer using Demandware Builds relationships with each consumer who contacts our brands Recognizes, document all consumer interactions and alerts management of trends. Can communicate contents of consumer conversations accurately to support consumer insights Resolves issues fairly, balancing the needs of the consumers with those of the organization

CRM:

LE CARE TECHNOLOGY SUITE

Documents product issues in a way that the information can be used for product improvement or development Accurately enters required information in the CRM and surveys to ensure data integrity

Technical/Professional:

A valid Cosmetology License and 3-5 years in salon color experience required. Strong product/brand knowledge Strong verbal communication skills Strong attention to detail Intermediate skills with MS® Word If bi-lingual – able to compose responses in same language Position requires extended periods of time answering calls with the use of a headset Competencies required: Acts/Leads with Human Sensitivity Displays Sensitivity to the Métier Interacts Effectively Achieves Results with Integrity Preferred Key Experiences (prior to this position): College degree preferred A combination of education and relevant business experience will be considered. Demonstrates expertise in the products, services, philosophies and culture within the client.

Job Type:

Contract Pay:

Up to $24.00 per hour Expected hours: 40 per week

Schedule:

8 hour shift Day shift Monday to

Friday Experience:

salon color : 3 years (Required)

License/Certification:

Cosmetology License (Required)

Work Location:

In person