Patient & Guest Relations Representative Position Available In Allegheny, Pennsylvania
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Job Description
- Join Our Team as a Full-Time Patient and Guest Relations Representative!
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Primary Responsibilities:
- + Assist hospital visitors, patients, and guests with directions, information, and general support, including handling calls and enforcing visitor policies.
+ Issue and manage various badges and access cards, ensuring compliance with hospital guidelines. + Respond to medical and security emergencies, follow mandatory reporting procedures, and respect patient confidentiality. + Serve as a hospital liaison, addressing concerns, assisting families, and training new employees and volunteers. + Manage lobby upkeep, floral deliveries, lost-and-found items, and guest amenities. + Provide transportation assistance, including wheelchair transport, bus tickets, cab arrangements, and car seat loans. + Process pre-admit patients and maintain accurate records of support services. + Handle parking transactions and financial deposits for Brinks pickup. + Completion of High school diploma or GED equivalent. + 1 year Greeter experience or equivalent work experience. + Physical ability to stand for extended periods and to transport patients.
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Licensure, Certifications, and Clearances:
- + Clearances with renewal: + Act 31, 33, 34, 73
- UPMC is an Equal Opportunity Employer/Disability/Veteran
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