Retail Representative – R-105800 Position Available In Beaufort, South Carolina

DESCRIPTION/RESPONSIBILITIES

Job Description:

THIS IS MONDAY-FRIDAY, IN OFFICE

POSITIONJoin Our Team as a Customer Care Specialist !At Sparklight and our Cable One family of Brands, we’re all about our neighborly approach, connec ting people to what matters most. Are you ready to be a crucial part of this mission?

As a Customer Care Specialist, you’ll be the face and voice of our company, helping customers both in person and over the phone. Your role will be key in delivering exceptional service and driving our growth.

Location:

This role will operate between offices , located in [location] and [location] .

What You’ll Be Doing:

• Engage with

Customers:

Welcome guests and handle inquiries with a warm smile, whether face-to-face , chat or on the phone.•

Solve Problems:

Tackle customer issues, provide accurate billing information, and resolve standard problems.•

Drive Revenue:

Secure new and incremental revenue by promoting our products and services.•

Educate and Assist:

Guide customers on using our products and help them navigate our services.•

Follow-Up:

Make sure every issue is resolved to our customers’ satisfaction and keep improving our service.

Core Competencies•

Committed:

Values each and every customer, while working hard to keep their business and support our communities.•

Helpful:

Delivers support in the ways that are most useful to our customers and addresses their needs with expertise , respect, and empathy.•

Proactive:

Understand what our customers need and actively work to make their relationship with us seamless, easy, and rewarding.•

Personal:

Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

What We’re Looking For:

•

Education and Experience:

High school diploma or GED, and a few months in customer service. We value your willingness to learn!•

Skills:

Outstanding communication, solid data entry, and computer skills.•

Knowledge:

Eager to learn about our products and stay up to date with what we offer.• A good driving record and a valid driver’s license in the state you are applying for.• Bilingual (English and Spanish)

Pay Rate:

• Hourly rate of $14.50-$16.00 . We offer an hourly wage based on experience, with a focus on providing growth opportunities for both entry-level candidates and those with more experience.

We’re an Award-Winning Organization!• Forbes’ “America’s Best Midsized Employers” 2021-2023Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire ProcessesCable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.