Mens Suit Specialist Position Available In Richland, South Carolina

Men’s Suit Specialist Dillard’s, Inc. – 3.1 Columbia, SC Job Details Full-time From $50,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Qualifications Sales Customer service Basic math Complaint handling High school diploma or GED POS Training & development Communication skills Entry level Retail sales Time management

Full Job Description Job Title:

Men’s Suits Specialist Department:

Men’s Apparel Location:

Dillard’s Columbia SC Job Summary:

The Men’s Suits Specialist at Dillard’s is a sales-driven, customer-focused individual responsible for providing expert guidance and exceptional service to customers seeking men’s formalwear and suiting. This role requires in-depth product knowledge, a keen eye for style and fit, and the ability to build lasting client relationships while consistently achieving sales goals. The Specialist will ensure a premium shopping experience, from initial greeting and consultation to precise measurements, wardrobe building, and post-sale follow-up.

Key Responsibilities:

Exceptional Customer Service:

Greet and engage customers warmly, creating a welcoming and personalized shopping environment. Actively listen to customer needs, preferences, and occasions to recommend appropriate suiting, formalwear, and related accessories. Provide expert styling advice, including recommendations on shirts, ties, shoes, and other coordinating items to complete a polished look. Address customer inquiries and resolve concerns promptly and professionally, ensuring maximum satisfaction. Develop and maintain a loyal clientele through personalized outreach, follow-up, and consistent excellent service.

Product Expertise & Sales Achievement:

Possess comprehensive knowledge of Dillard’s men’s suiting and formalwear inventory, including brands, styles, fabrics, fits (e.g., classic, modern, slim), and care instructions. Accurately measure customers for suits, sport coats, dress shirts, and trousers to ensure a perfect fit. Effectively communicate product features, benefits, and current promotions to drive sales. Proactively identify opportunities for upselling and cross-selling complementary merchandise. Consistently meet or exceed individual and departmental sales goals and performance metrics. Stay up-to-date on current men’s fashion trends, industry developments, and competitor offerings.

Merchandising & Store Operations:

Maintain a clean, organized, and visually appealing men’s suiting department, ensuring merchandise is properly displayed, sized, and ticketed. Assist with inventory management, including receiving, ticketing, stocking, and transferring merchandise as needed. Process point-of-sale (POS) transactions accurately and efficiently, including sales, returns, exchanges, and special orders. Comply with all Dillard’s policies and procedures, including those related to loss prevention and inventory control. Collaborate effectively with team members and management to ensure smooth operations and a positive customer experience.

Continuous Learning & Development:

Actively participate in product knowledge training sessions and sales meetings. Complete all required learning modules on internal platforms (e.g., Learner Mobile). Seek opportunities to enhance personal selling skills and fashion expertise.

Qualifications:

Experience:

Proven work experience (1-3 years preferred) as a retail sales associate, sales representative, or similar role, with a strong preference for experience in men’s apparel, formalwear, or luxury goods.

Skills:

Exceptional customer service and interpersonal skills. Strong communication skills, both verbal and active listening. Ability to accurately measure for suiting and formalwear. A keen eye for fashion, style, and fit. Proven ability to meet and exceed sales targets. Basic math skills and proficiency in POS systems. Excellent organizational and time management skills. Ability to work independently and as part of a team in a fast-paced retail environment. A friendly, energetic, and professional demeanor. Ability to perform under pressure and handle customer complaints gracefully.

Availability:

Flexible availability to work various shifts, including evenings, weekends, and holidays, as required by retail business needs.

Education:

High school diploma or equivalent; additional qualifications in fashion, retail management, or sales are a plus.

Physical Requirements:

Ability to stand and walk for extended periods. Ability to lift and carry merchandise up to 25 pounds. Ability to reach, stoop, kneel, and bend to retrieve and organize merchandise. Dillard’s is an Equal Opportunity Employer.

Job Type:

Full-time Pay:

From $50,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Shift:

Day shift Evening shift Morning shift

Work Location:

In person