Tier 2 Customer Care Team Member Position Available In [Unknown county], South Carolina
Tallo's Job Summary: Tier 2 Customer Care Team Members at company in South Carolina provide technical support to customers with device or connectivity issues via phone, chat, and email. Responsibilities include problem-solving, data entry, troubleshooting, and customer rapport building. Requirements include strong customer service skills, analytical thinking, and proficiency in common software and devices. Benefits include health and wellness plans, educational assistance, and 401k options.
Job Description
Career Opportunities:
Tier 2 Customer Care Team Member (48132)
Requisition ID 48132
- Posted 04/28/2025
- South Carolina, SC (H00802)
- US•South Carolina• Customer Support• Regular Position Overview Tier 2 Customer Care Team Members are problem-solvers for our customers.
You will be of assistance with troubleshooting customer devices or connectivity issues by providing remote support via phone, chat, SMS, email, or through monitoring social media networks. Key Responsibilities Tier 2 Customer Care Team members will handle customer service and technical support for product-related inquiries with empathy and patience
Acquire customer and issue-related information to input into the CRM database
Ask probing questions and use critical thinking to determine the root cause of an issue
After identifying the issue, utilize all appropriate troubleshooting steps to resolve the issue
Work as a consultative partner to your customer, building rapport and providing direction
Provide optimal customer experience by effectively resolving customer issues in a timely manner
Clearly document the caller’s inquiry, troubleshooting steps taken, and resolution
Compose professionally written emails and responses for digital channels
Professionally and effectively defuse difficult situations over the phone and other support channels Requirements Ability to travel to and from onsite location for work
Strong customer service skills
Analytical thinking and problem-solving skills
Familiar with everyday computer tasks, internet navigation, and basic research
Fundamental writing skills including basic spelling and grammar usage
Ability to perform repetitive tasks and remain seated for long periods of time
Some experience with an environment that includes interaction with customers (retail, call center, hospitality)
Must possess and demonstrate excellent communication, verbal communication must be professional and grammatically correct never using jargon or slang
Ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously
Proficiency in Word, Excel, Teams, and Outlook
Experience troubleshooting with iOS (iPhone/iPad/TV), Android (Mobile/Tablet/TV), gaming consoles, dedicated streaming devices (Firestick/Roku/Google TV) and troubleshooting network connectivity issues What We Offer Group Health and Wellness (Medical, Dental, and Vision)
Health Savings Account (HSA)
Educational Assistance
Voluntary plans, including critical illness, accident, and hospitalization
401k plan with Company Match and Roth contributions | Immediate vesting
Pet Insurance, free legal services, employee discount programs, and more…. Equal Opportunity Employer / M / F/ H / V
