Team Lead Position Available In Davidson, Tennessee

Team Lead Goo Goo Cluster – 3.4 Nashville, TN Job Details $18 – $19 an hour 1 day ago Qualifications Sales Customer service

Mid-level TABC Certification Leadership Teaching Food Handler Certification Full Job Description Team Lead Location:

Nashville, TN, 37201

Skills Required:

Retail team lead experience Customer Service experience

Job Description:

We are seeking a highly motivated and experienced Team Lead to join our retail team in Nashville, TN. The ideal candidate will have previous experience in a retail team lead role and possess strong leadership skills. The Team Lead will be responsible for overseeing a team of retail associates, ensuring excellent customer service, and driving sales performance. This individual will also be responsible for assisting ASM with managing inventory, merchandising, and ensuring store operations run smoothly. The Team Lead will play a key role in motivating and assisting in developing team members to achieve sales targets and deliver exceptional customer experiences. Goo Goo Chocolate Co team lead’s overall responsibility is to assist the Assistant Manager(s) with a wide range of hands-on tasks to support the Goo Goo Chocolate Co store. Once trained, the Team Lead will be required to have an awareness of best practices, compliance procedures, guest service standards, and health and safety regulations. A strong focus on guest service, inventory and communication are vital and both will play an important role in setting high standards for the team to work towards. Responsibilities include but are not limited to the following:

People:

Guest Experience and Team Building Provide a pleasant and meaningful experience to each guest personally representing Goo Goo Cluster’s core values and purpose. Excite the team and guests by demonstrating a passion for chocolate production, Goo Goo Cluster’s history, clean working methodology and holding oneself to a high-quality standard. Assist in the training and coaching of new team members and provide support when required. Attend all training/informative sessions aimed at improving and reinforcing knowledge and understanding of company operations. Demonstrates the ability to work with other team members, when necessary, including but not limited to classes/events, “Design Your Own” operations, and operating POS registers when needed. Provide integrity, honesty and knowledge that promotes the culture, values, and purpose of Goo Goo Chocolate Co. Be a brand ambassador for Goo Goo Chocolate Co by answering questions regarding the product and history and encourage knowledge sharing no matter what the audience. Listen to team and guest feedback and report to General Manager. Set example by demonstrating personal guest service selling skills, meet personal sales goals and motivate team to meet sales goals.

Operations :

Essential Duties of Operations Ensure opening and closing procedures and checklists are accurate and completed. Maintain a neat, clean, and organized store location. Adhere to required merchandise placement. Report sales trends and mispriced merchandise to manager on duty. Assist with onsite and off-site Experience classes when needed. Assist with training of new team members. Assist with covering employee breaks. Never operate equipment without proper training and knowledge. Notify ASM or MOD (Manager on Duty) immediately of any damaged equipment, hazardous conditions, or unsafe behavior.

Customer Relations:

Internal and External Customer Experience Assist in resolving customer and associate inquiries and solutions by notifying MOD within a timely manner. Maintain brand positivity partnerships with team members and management.

Requirements:

Must have or obtain Food Handlers Permit and TABC within 30 days of employment. Certified Experience Class Instructor within 120 days of employment. Ability to lift to 20 lbs. Core Values and Competencies C’mon It’s Candy! – We’re here to have fun and don’t take ourselves too seriously. Patient Open Minded Positive Thinker We Stick Together – We are a team. The team wins when we support each other-in words and in action. Team Player Fosters Collaboration Builds Relationships Be Willing to

Go On The Roof :

There’s no task beneath you, Go the extra mile for our teammates and Clustomers. Tenacious Resilient Responsible Make Everything A Sweet Experience Empathetic Problem Solver Relatable Southern Charm, Y’all – Friendliness first! Authentic Respectful Kind Goo Goo Cluster has the right to add or take away responsibilities as it seems fit for the good of the company. Please note, this job description is not intended to cover a comprehensive list of all activities, duties or responsibilities that are required of the employee for this job. Individuals may perform other duties as assigned, including working in other areas of the shop to cover absences, equalize peak work periods or otherwise balance the workload amongst all team members.