Retail Operations Supervisor Position Available In Baldwin, Alabama
Tallo's Job Summary: The Retail Operations Supervisor role at United Bank entails overseeing branch operations, ensuring compliance with regulations, and supervising teller staff. Responsibilities include maintaining internal bank records, conducting audits, and promoting customer service excellence. A minimum of 3 years of retail banking experience is required, along with critical thinking skills and proficiency in Microsoft Office. This full-time position is based in Daphne.
Job Description
TITLE Retail Operations Supervisor
EOE STATEMENT
United Bank is an Affirmative Action and Equal Opportunity employer. We consider all qualified applicants without regard to race, color, religious beliefs, sex (including pregnancy), sexual orientation, gender, gender identity, marital status, age, physical or mental disability, genetic information, status as a protected or disabled veteran, national origin, or any other protected characteristic as required by applicable federal, state or local law.
ABOUT THE ORGANIZATION CATEGORY
Customer Service
DESCRIPTION JOB FUNCTION / SUMMARY
The Retail Operations Supervisor is responsible for assisting the Branch Manager in the overall day-to-day administration and coordination of branch operations and supervision of teller staff.
PRIMARY DUTIES & RESPONSIBILITIES
Ensure compliance with banking regulations, internal policies, security protocols, and ensure proper cash levels.
Monitor branch efficiency and workflow to avoid long customer wait times.
Accurate maintenance of internal bank records; reconcile internal bank accounts; and research teller cash outages.
Supervise branch operations, including teller transactions, account services, and cash handling.
Perform weekly/monthly/quarterly operational audits/tests, verification of logs.
Produce and maintain daily/weekly/monthly branch reports.
Accurate maintenance of customer records.
Maintain up-to-date knowledge of bank policies and procedures.
Support retail sales and service initiatives and ensure customer service excellence.
Ensure all work is scanned timely and accurately.
May function in an account opening or account maintenance capacity, as needed.
Ensures consistent, quality customer service experience, including handling customers’ transactional needs.
Conducts audits, reconciles accounts, and manages cash inventory.
Promotes a culture of customer service excellence and teamwork.
Follows all bank policies, processes, procedures, and internal audit requirements and adheres to applicable laws and regulations.
Any additional duties assigned by management.
SUPERVISORY RESPONSIBILITIES
Carries out supervisory responsibilities in accordance with the organization’s policies, procedures, and applicable laws. Provides guidance and oversight to and is responsible for the coordination and evaluation of the assigned team. Responsibilities may include interviewing, hiring and training employees; planning, assigning, and directing work; performance management; addressing concerns and resolving problems.
POSITION REQUIREMENTS MINIMUM REQUIRED EDUCATION, EXPERIENCE & SKILLS
3+ years of retail banking experience to include teller/cash operations
Ability to make sound banking decisions, demonstrate critical thinking and reasoning skills
Proficiency with Microsoft Office; including Outlook, Excel, Word, PowerPoint
High school diploma or equivalent
PREFERRED EDUCATION, EXPERIENCE & SKILLS
Associate degree or higher in business or finance
1+ years of supervisory experience
Ability to learn and operate various bank software
ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS
Ability to communicate in person, on the phone, and through electronic channels.
Excellent communication skills with strong customer focus and relationship-building abilities.
Detail oriented – must be able to process transactions accurately and efficiently.
Ability to manage time and competing priorities in a fast-paced environment.
Strong interpersonal skills with the ability to interact with all levels of an organization.
Collaborative professional skills that lead to a collegial and partnered approach to meeting objectives.
High motivation with ability to successfully meet individual and team goals while maintaining individual performance over the long term.
Adaptability and flexibility.
Ability to work in a fast-paced environment and meet deadlines.
Ability to operate related equipment to perform the essential job functions.
Ability to read and interpret a document, if required, to perform the essential job functions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear, stand or sit for long periods of time, open filing cabinets, walk, stoop or bend, use hands to handle or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds and complete tasks requiring manual dexterity.
Work Environment:
This job operates in a professional office environment.
FULL-TIME/PART-TIME
Full-Time
MINIMUM EDUCATION
High school diploma or equivalent
POSITION
Retail Operations Supervisor
EXEMPT/NON-EXEMPT
Exempt
REQ NUMBER CUS-25-00016 LOCATION
Daphne
