Retail Operations Supervisor Position Available In Baldwin, Alabama
Tallo's Job Summary: The Retail Operations Supervisor at United Bank of Southwest AL & Northwest FL in Daphne, AL is responsible for overseeing branch operations, supervising teller staff, ensuring compliance with regulations and security protocols, and maintaining customer records. They conduct audits, manage cash inventory, and support retail sales initiatives to ensure customer service excellence. The role involves supervisory responsibilities, including hiring, training, and performance management of the team.
Job Description
Retail Operations Supervisor United Bank of Southwest AL & Northwest FL Daphne, AL 36526 JOB
FUNCTION / SUMMARY
The Retail Operations Supervisor is responsible for assisting the Branch Manager in the overall day-to-day administration and coordination of branch operations and supervision of teller staff.
PRIMARY DUTIES & RESPONSIBILITIES
Ensure compliance with banking regulations, internal policies, security protocols, and ensure proper cash levels. Monitor branch efficiency and workflow to avoid long customer wait times. Accurate maintenance of internal bank records; reconcile internal bank accounts; and research teller cash outages. Supervise branch operations, including teller transactions, account services, and cash handling. Perform weekly/monthly/quarterly operational audits/tests, verification of logs. Produce and maintain daily/weekly/monthly branch reports. Accurate maintenance of customer records. Maintain up-to-date knowledge of bank policies and procedures. Support retail sales and service initiatives and ensure customer service excellence. Ensure all work is scanned timely and accurately. May function in an account opening or account maintenance capacity, as needed. Ensures consistent, quality customer service experience, including handling customers’ transactional needs. Conducts audits, reconciles accounts, and manages cash inventory. Promotes a culture of customer service excellence and teamwork. Follows all bank policies, processes, procedures, and internal audit requirements and adheres to applicable laws and regulations. Any additional duties assigned by management.
SUPERVISORY RESPONSIBILITIES
Carries out supervisory responsibilities in accordance with the organization’s policies, procedures, and applicable laws. Provides guidance and oversight to and is responsible for the coordination and evaluation of the assigned team. Responsibilities may include interviewing, hiring and training employees; planning, assigning, and directing work; performance management; addressing concerns and resolving problems.
