Assistant Store Manager Position Available In Calhoun, Alabama

Assistant Store Manager
Anniston, Alabama
Assistant Store Manager
53988 Job Description
Overview
As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Working closely with your leaders to develop your leadership skills in real-time, you will help coach our Customer Service Representatives and play a key role in helping the team produce results. In return, we will help you reach the next level in your career by providing an ongoing comprehensive training and development program that will allow you to truly shine. Essential Responsibilities
Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
Provide support for recovery processes while maintaining a focus on customer service to prevent loss and charge-off accounts.
Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition. Provide support, coaching, and development to Customer Service Representatives to ensure adherence to quality standards and safety procedures.
Maintain customer information in the Point of Sale (POS) system with accuracy and integrity.
Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services. Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week•.
•Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date requirements.
Minimum Qualifications
High school diploma or equivalent
Excellent verbal and written communication skills
Professional demeanor with customers and peers
Meticulous attention to detail and ability to accurately enter data
Valid driver’s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems
Must be at least 18 years of age
ground check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications and Skills
Experience in check cashing, document verification, and/or money order processing
Prior cash handling, cash drawer/vault management experience
Bilingual (English/Spanish) is a plus and may be required for certain locations
What We Offer
A comprehensive new hire training program
Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
Performance-based career advancement
Educational Reimbursement Program
Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
Company-Sponsored Life and AD&D Insurance
Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
Diverse Culture and Inclusive Environment
•Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.