Assistant Store Manager Position Available In Elmore, Alabama

Job Description:

Overview:

As an Assistant Store Manager (“ASM”), you will useyour customer service and leadership experience to provide awhite-glove experience for our customers. Our Assistant StoreManagers develop their leadership skills in real-time by assistingstore leaders with recovery processes, customer outreach, and riskmitigation. You will participate in training and coaching CustomerService Representatives, where applicable, while being a championfor compliance and ensuring Company standards are met. In return,we will help you reach the next level in your career by providingan ongoing comprehensive training and development program that willallow you to truly shine.

Responsibilities:

Provide an exceptionalcustomer experience throughout the full cycle of the loan or pawnprocess by educating consumers and making recommendations based ontheir financial needs. Assist account management and recoveryprocesses, including collection calls, while maintaining a focus oncustomer service to prevent account charge offs and loss. Work tomeet Company-set performance standards by leveragingbusiness-to-business partnership opportunities, obtainingreferrals, and participating in and hosting in-store and communityevents. Develop customer relationships to build new business,maintain store profitability, and further brand loyalty andrecognition. Provide support, coaching, and development to CustomerService Representatives, when applicable, to ensure adherence toquality standards and safety procedures. Maintain customerinformation in the point of sale (POS) system with accuracy andintegrity. Help ensure a work environment that upholds compliancewith Company policies and procedures, as well as local, state, andfederal laws and regulations. Maintain office security protocolsand conduct proper opening and closing procedures, includingmanagement of vault, cash drawer, and bank deposits. Monitor andmaintain internal and external store appearance and cleanliness,addressing basic facility needs and scheduling maintenanceservices. Work efficiently in a rapidly changing and fast-pacedenvironment and handle multiple challenging tasks with ease to meetindividual and team performance standards. Utilize stronginterpersonal skills to communicate and interact with customers andTeam Members at all levels. Ability to maintain a full-time workschedule with regular in-person attendance, including limitedSaturday hours, is required for this position. A full-time workschedule for this position includes, at a minimum, 40-hours perweek•. •Store hours, schedules, and/or the minimum number of hoursrequired for this position may be subject to change by brand entityand at the sole discretion of the Company. Speak with yourrecruiter for the most up-to-date requirements.

Qualifications:

High School Diploma or equivalent required At least 3 months ofsupervisory, key holder, or relevant leadership experience Minimumone year experience in customer service, sales, or retail Validdriver’s license, auto insurance, and personal vehicle to usethroughout the workday (mileage compensated) Excellent verbal andwritten communication skills Ability to work phone, Point of Sale,Microsoft Office, and other systems Must be at least 18 years ofage (19 in Alabama) Background check required. All backgroundchecks are conducted, and their results are considered, inaccordance with applicable law. Ability to meet the physicaldemands of this position, which frequently include: the ability toremain in a stationary position, the ability to move and transportup to 25 pounds, the ability to move about inside and outside ofthe store, and the operation of mechanical controls, such as akeyboard. Preferred Qualifications and Skills Associate degree orhigher Bilingual English/Spanish is a plus and may be required forcertain locations

What We Offer:

Our Benefits Include:

Acomprehensive new hire training program Access to a robust learningmanagement system, full of e-learning modules and training programsto help boost your professional and personal developmentPerformance-based career advancement Educational ReimbursementProgram Multiple coverage choices for medical insurance, allinclude free telemedicine and medical spending account (HSA/FSA)options Traditional 401(k) and Roth 401(k) Retirement plan with agenerous Company match program Company-Sponsored Life and AD&DInsurance Voluntary benefits, including dental, vision, short-termand long-term disability plans, accident, critical illness,hospital confinement insurance, and even pet insurance Paid TimeOff (Accrue 12 days per calendar year plus additional days for eachyear of service after the first year of employment) Diverse Cultureand Inclusive Environment Based on current benefit offering, whichis subject to change with or without notice. Certain benefits aresubject to the terms and conditions of the governing plan documentswhich should be consulted for additional details and eligibilityrequirements. About Us TitleMax® is one of the nation’s largesttitle lending companies helping thousands of people every day getthe cash they need through title loans/pawns and now in selectstates, with personal loans. Since our first store opened in 1998,TitleMax® has expanded to over 800 locations spanning 13 states.

The information contained herein is not intended to be anall-inclusive list of the duties and responsibilities of the job,nor is it intended to be an all-inclusive list of the skills andabilities required to do the job. The Company may, at itsdiscretion, revise the job description at any time, and additionalfunctions and requirements may be assigned by supervisors as deemedappropriate. Requirements, skills and abilities included have beendetermined to illustrate the minimal standards required tosuccessfully perform the position.

Important:

The Community ChoiceFinancial® Family of Brands will never ask you for banking or otherpayment information at any point during the interview or hiringprocess, nor will we conduct an interview via text message. Anyofficial email correspondence will come from the domains @ccfi.com.

In-store positions are in-person only. The Community ChoiceFinancial® Family of Brands is committed to providing an inclusiveworkplace free of discrimination based on race, color, religion,sex, age, national origin, military status, disability, pregnancy,sexual orientation, gender identity or expression, geneticinformation or any other characteristic protected by applicablelaw. Candidates of all backgrounds are encouraged to apply. CCFICompanies, LLC is an equal-opportunity employer.