Assistant Manager, Guest Experience – The Summit Birmingham, AL Position Available In Jefferson, Alabama

Job Description:

Description & RequirementsWho We Arelululemon is an innovativeperformance apparel company for yoga, running, training, and otherathletic pursuits. Setting the bar in technical fabrics andfunctional design, we create transformational products andexperiences that support people in moving, growing, connecting, andbeing well. We owe our success to our innovative product, emphasison stores, commitment to our people, and the incredible connectionswe make in every community we’re in. As a company, we focus oncreating positive change to build a healthier, thriving future. Inparticular, that includes creating an equitable, inclusive andgrowth-focused environment for our people.

Job SummaryThe AssistantManager, Guest Experience role is an essential part of the storeleadership team, ensuring our team members and guests (i.e.,customers) receive a quality experience in our stores every day.

Assistant Managers, Guest Experience are responsible for leadingfrom the floor to build, manage, and develop team members.

Assistant Managers, Guest Experience create an environment and ateam culture where people feel a deep sense of belonging and havethe opportunity to grow. As a result, they ensure their teamdelivers outstanding guest experience in line with company valuesand directives.

Core Responsibilities of the JobLeadership andPeople Management Create and foster a respectful and inclusive team environmentby welcoming and celebrating differences to ensure a supportive,productive, and fun experience for all team members. Engage team members by helping them understand how their worksupports the success of the store and of lululemon overall. Implement the Store Manager’s People vision for the store andcascade to team members. Support Store Manager in hiring and building a strong anddiverse team that includes team members with various experiences,backgrounds, and skillsets to drive key results andperformance. Support ongoing learning and development of team membersconsistently and equitably by providing direct feedback, coaching,mentoring, and continuous development check-ins. Lead performance management activities, including directfeedback and continuous check-ins, facilitating teamacknowledgement and rewards, managing performance documentation,and addressing performance concerns. Address employee concerns or issues, including knowing when topartner with internal support to take appropriate action. GuestExperience and Community Lead an exceptional guest (customer) experience on the floorthrough assessing the level of guest connection and technicalproduct education and supporting team members to address gapsthrough feedback and coaching. Provide retail floor leadership to team members, includingmaking in-the-moment decisions to maintain efficiency andeffectiveness of retail floor coverage and operations. Resolve guest feedback and address emergent issues, includingguest escalations and urgent requests, helping to “make it right”for guests. Operations, Product, and Strategy Partner with other managers to review business data and metrics(e.g., profit and loss [P&L] statement) to inform planningprocesses (e.g., quarterly business review, sales planning, andhiring strategy). Maintain strategic product presentation/visual merchandising byensuring product recovery, restock (e.g., pant wall, size store),destock, or minor visual merchandizing changes areaccomplished. Open and close the store in accordance with the opening andclosing procedures. Understand and adhere to people safety policies and proceduresto maintain a safe work environment. Perform work in accordance with applicable policies,procedures, and laws or regulations. Budget Responsibility Accountable for delegated aspects of controllable budget andlabor hours People Management Leadership role directly responsible for subset of storeemployees as delegated by

Store Manager What We Look For Inclusion & Diversity:

Creates/supports an inclusiveenvironment that values/celebrates differences

Integrity:

Behaves in an honest, fair, and ethical manner

Leadership:

Is able and desires to lead and inspire others;motivates, empowers, develops, and directs people as they work

Guest Experience:

Actively creates an inclusive, high-caliberexperience and connection for every guest through team members

Team Building:

Creates and develops teams that maximizeaccomplishments; encourages unique contributions and differentperspectives

Decision Making/Problem Solving:

Uses logic and reasoning toevaluate alternatives and make effective, timely decisions

Strategic Thinking:

Sets strategies that are aligned to visionand values of the company to achieve goals/vision/further themission; considers the ‘big picture’ implications of decisions

Change Management Leadership:

Leads others through changeprocesses and uncertainty

Interactive Communication:

Conveys information effectively andunderstands information shared while interacting with others JobRequirementsEligibility Must be legally authorized to work in the country in which thestore is located Must have the ability to travel to assigned store with reliabletransportation methods Schedule/Availability Work occurs on a variable schedule which could include earlymornings, mornings, afternoons, evenings, late nights or overnightsas well as weekends and holidays Experience 1 year people management experience 1 year leadership experience, including experience managingbusiness operations and administration and managing projects orprocesses Job Assets (i.e., nice to have; not required)

Education:

High school diploma, GED, or equivalent

Education:

Bachelor’s degree or equivalent

Experience:

1 year retail or sales specific managementexperience

Experience:

1 year recruiting, hiring, or training employeesWork Context (e.g., environment, interactions, physical) Work occurs in an environment with bright lights and loudmusic Work is accomplished as part of a team and alsoindependently Work may involve managing conflict or mediating problemsbetween others or deescalating guest issues Work involves reaching out to meet and build relationships withstrangers/new people, and to strengthen existing communitypartnerships Work is sometimes conducted on a computer or other technicaldevices, including to meet with others virtually Work involves moving through a store for most of a shift tohelp guests and accomplish work, but can also involve sitting forextended periods of time (i.e., more than 1 hour) Work may occasionally involve moving boxes weighing up to 30lbs (13.6 kg)

Compensation & Benefits Package Base Pay Range:

$23.19 – $31.38/hour, subject to minimum wage in the location

Target Bonus:

25%

Total Target Base Pay Range:

$28.99 – $39.23/hourlululemon’s compensation offerings are grounded in apay-for-performance philosophy that recognizes exceptionalindividual and team performance. The base pay offered is based onmarket location and may vary depending on job-related knowledge,skills, experience, and internal equity. As part of our offerings,employees in this position are eligible for our competitive bonusprogram, subject to program eligibility requirements.

At lululemon,investing in our people is a top priority. We believe that whenlife works, work works. We strive to be the place where inclusiveleaders come to develop and enable all to be well. Recognizing ourteams for their performance and dedication, other components of ourtotal rewards offerings include support of career development,wellbeing, and personal growth: Extended health and dental benefits, and mental healthplans Paid time off Savings and retirement plan matching Generous employee discount Fitness & yoga classes Parenthood top-up Extensive catalog of development course offerings People networks, mentorship programs, and leadership series (toname a few)

Note:

The incentive programs, benefits, and perks havecertain eligibility requirements. The Company reserves the right toalter these incentive programs, benefits, and perks in whole or inpart at any time without advance notice.