Supervisor – Earthmoving Field Service Position Available In Limestone, Alabama
Tallo's Job Summary: The Supervisor - Earthmoving Field Service is responsible for leading a team of technicians to ensure top-level customer service. Duties include dispatching technicians, handling customer inquiries, training staff, and monitoring performance. Qualifications include experience as a service technician and proficiency in Microsoft Office. This position requires strong leadership, communication, and technical skills.
Job Description
Supervisor – Earthmoving Field Service
Job Category:
Management
Requisition Number:
SUPER005507
ing Details
ed: April 29, 2025
Full-Time
Locations
Showing 1 location
6969 Hwy 31 S
Tanner, AL 35671, USA
Job Details
Description
The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure that customer needs are met at the highest level. The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.
Coach and direct Service Department employees
Monitor, improve, and maintain Technician performance
Ensure proper planning of jobs, quoting, parts availability, and manpower
Effectively handle customer objections and concerns
Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required
Monitor customer satisfaction and employee morale and take steps to improve both when necessary
Minimize customer downtown with accurate and efficient job planning and repairs
Effectively communicate with company personnel
Assign jobs to shop technicians and dispatch field service technicians
Qualifications
Skills
Required
Microsoft Office
Intermediate
Computer
Intermediate
Problem Solving
Advanced
Verbal Communication
Advanced
Results Oriented
Advanced
Technical
Advanced
Collaboration
Advanced
Written Communication
Advanced
Strategic Thinking
Advanced
Relationship Building
Advanced
Leadership
Advanced
Mechanical
Advanced
Behaviors
Required
Leader:
Inspires teammates to follow them
Education
Required
High School or Equivalent or better.
Experience
Required
Experience working as a service technician preferred. Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
