Assistant Manager Position Available In Hillsborough, Florida

Assistant Manager Queen Of Pawns & Jewelry Tampa, FL Job Details Estimated:

$30.9K

• $36.

4K a year 18 hours ago Qualifications Bilingual Spanish Customer service Writing skills English Mid-level High school diploma or GED Supervising experience Presentation skills Conflict management Computer skills Communication skills

Full Job Description Summary:

This position plays a pivotal role in managing a retail store that specializes in selling specific, related, or general lines of merchandise. The Bilingual Assistant Store Manager assumes leadership responsibilities, sharing accountability for location P&L and sales, maintaining operational standards, enhancing employee productivity, and overseeing training initiatives.

Essential Duties and Responsibilities:

The following core responsibilities are integral to the role. Additional tasks may also be assigned. In addition to Pawnbroker duties and responsibilities: In the absence of the manager, create work schedules and delegate specific tasks to employees. Ensure adherence to established processes as outlined in procedural manuals. Establish pricing strategies for merchandise to optimize store profitability. Oversee discounts on redemptions and sales Adjust prices, excluding jewelry, to eliminate the need for overrides Authorize transactions exceeding $2,000. Generate reports to streamline inventory management and update merchandise status. Actively contribute to the company’s operational strategic planning and resolution of challenges. Facilitate team meetings to foster collaboration and knowledge sharing. Collaborate closely with colleagues to ensure exceptional customer experiences and operational efficiency. Guarantee exceptional customer service by cultivating a welcoming atmosphere. Address escalated customer complaints or inquiries professionally. Coordinate sales promotions, oversee merchandise displays, and align efforts with company marketing strategies. Supervise employees engaged in sales, inventory management, record reconciliation, and other tasks, as necessary. Assist staff members, resolving concerns and challenges. Provide consistent, constructive feedback to team members. Ensure compliance with established security, sales, and recordkeeping protocols Collaborate with law enforcement on matters such as police holds. Uphold fair and consistent workforce standards. Ensure all transactions align with Section 539 of the Pawnbroker Act. Secure the store according to Security Procedures Manual guidelines, maintaining key and combination security.

Bilingual Responsibilities:

Demonstrate effective communication skills in both English and Spanish to facilitate interactions with bilingual customers and team members.

Supervisory Responsibilities:

Lead and manage all store employees. Fulfill supervisory duties in alignment with organizational policies and relevant laws. This includes training, work allocation, feedback provision, performance rewards and discipline, addressing complaints, and resolution of issues.

Competencies:

To excel in this role, the individual should showcase the following competencies:

Language Skills:

Bilingual

• Possess proficiency in both English and Spanish, encompassing reading, writing, and verbal communication.

Capable of effectively presenting information and responding to inquiries from diverse audiences in both languages.

Intellectual:

Design

• Meticulous attention to detail. Problem Solving
• Timely identification and resolution of issues; Skillful data analysis; Development of alternate solutions; Effective engagement in group problem-solving scenarios; Rational decision-making even in emotional contexts. Project Management
• Creation of project plans; Coordination of project tasks; Communication of progress and changes; Successful project completion within timelines and budget constraints; Oversight of project team activities. Technical Skills
• Self-assessment of strengths and weaknesses; Active pursuit of learning opportunities; Continuous knowledge and skill enhancement; Willingness to share expertise with peers.

Competencies :

To excel in this role, the individual should showcase the following competencies:

Language Skills :

Bilingual

• Possess proficiency in both English and Spanish, encompassing reading, writing, and verbal communication.

Capable of effectively presenting information and responding to inquiries from diverse audiences in both languages.

Intellectual:

Design

• Meticulous attention to detail. Problem Solving
• Timely identification and resolution of issues; Skillful data analysis; Development of alternate solutions; Effective engagement in group problem-solving scenarios; Rational decision-making even in emotional contexts. Project Management
• Creation of project plans; Coordination of project tasks; Communication of progress and changes; Successful project completion within timelines and budget constraints; Oversight of project team activities. Technical Skills
• Self-assessment of strengths and weaknesses; Active pursuit of learning opportunities; Continuous knowledge and skill enhancement; Willingness to share expertise with peers.

Interpersonal:

Customer Service

• Effective handling of challenging customer situations; Prompt responsiveness to customer needs; Elicitation of customer feedback for service improvement; Willingness to assist and meet service expectations; Fulfillment of commitments.

HONESTY INTEGRITY EMPOWERMENT EMPATHY RESPECT

Interpersonal Skills

• Conflict resolution focus; Respect for confidentiality; Attentive listening without interruption; Emotional control; Openness to innovative ideas; Constructive consideration of others’ input. Oral Communication
• Clear and persuasive speech in positive or negative contexts; Clarification’seeking in conversations; Proficient response to questions; Proficiency in group presentations and participation in meetings. Written Communication
• Clear and informative writing; Proofreading for grammar and spelling; Effective presentation of numerical data; Interpretation of written information. Teamwork
• Balancing individual and team responsibilities; Objective and receptive to diverse viewpoints; Giving and receiving feedback; Contributing to team cohesion; Prioritizing team success; Boosting morale and group commitment; Support for collective goal achievement; Support for everyone’s success.

Leadership:

Visionary Leadership

• Demonstrates enthusiasm and positivity; Inspires trust and respect; Galvanizes peers and subordinates toward the vision; Offers vision and motivation to peers and subordinates. Change Management
• Develops practical implementation plans; Transparent communication of changes; Support for company transformations; Cultivation of commitment and mitigation of resistance; Preparation and assistance for those affected by change; Monitoring of transitions and assessment of outcomes. Delegation
• Assignment of tasks; Match of responsibility with skills; Authorization for independent work; Expectation setting and oversight of delegated activities; Acknowledgment of results. Leadership
• Exhibits self-assurance in self and others; Inspires motivation and performance improvement; Influential actions and opinions; Acceptance of feedback; Appropriate acknowledgment of others’ contributions. Managing People
• Incorporation of staff in planning, decision-making, and process improvement; Accountability for subordinates’ activities; Accessible to staff; Regular performance feedback; Development of subordinates’ skills and encouragement of growth; Incorporation of internal and external customer feedback; Cultivation of quality focus; Continual development of supervisory skills. Quality Management
• Quest for quality improvement and promotion; Display of accuracy and thoroughness.

HONESTY INTEGRITY EMPOWERMENT EMPATHY RESPECT

Organization:

Business Acumen

• Grasp business implications of decisions; Orientation toward profitability; Understanding of market dynamics and competition; Alignment of work with strategic objectives. Cost Consciousness
• Development and execution of cost-saving measures; Contribution to revenue and profit growth; Efficient use of organizational resources. Diversity
• Knowledge of Equal Employment Opportunity (EEO) policies; Respect and appreciation for cultural differences; Advocacy for diversity; Promotion of a harassment-free environment; Commitment to diverse workforce building. Ethics
• Respectful treatment of individuals; Commitment to promises; Earning trust; Ethical conduct and integrity; Upholding organizational values. Organizational Support
• Adherence to policies and procedures; Timely completion of administrative tasks; Support for organizational goals and values; Contribution to organization through external activities.

Self-Management:

Judgment

• Willingness to make decisions; Sound judgment; Support for decisions with reasoning; Inclusion of relevant stakeholders in decision-making; Timely decision-making. Motivation
• Setting and achieving challenging goals; Persistence and problem-solving; Self’assessment against excellence standards; Calculated risk-taking to achieve goals. Planning/Organizing
• Prioritization and organization of work activities; Effective time management; Goal and objective setting; Scheduling and coordination of tasks; Development of action plans. Professionalism
• Tactful approach to interactions; Effective under pressure; Respectful treatment regardless of status; Personal responsibility; Follow-through on commitments. Quality
• Demonstration of accuracy and thoroughness; Commitment to quality improvement; Application of feedback to enhance performance; Monitoring of own work for quality assurance. Quantity
• Adherence to productivity benchmarks; Timely task completion; Striving for increased productivity. Safety and Security
• Adherence to safety and security protocols; Determining appropriate action beyond guidelines; Reporting of potential hazards; Responsible equipment and material usage. Adaptability
• Flexibility in response to changes; Handling of competing demands; Adjustment of approach to fit situations; Effective coping with unexpected events.

HONESTY INTEGRITY EMPOWERMENT EMPATHY RESPECT

Attendance/Punctuality

• Consistent attendance and punctuality; Ensuring coverage during absences; Timeliness in meetings and appointments. Dependability
• Compliance with instructions; Responsiveness to management direction; Personal accountability; Keeping commitments; Commitment to completing tasks on time or communicating alternate plans. Initiative
• Willingness to volunteer; Participation in self-development initiatives; Seeking expanded responsibilities; Independent actions and calculated risks; Identifying and seizing opportunities: Offering and seeking help as needed. Innovation
• Original thinking and creativity; Resourceful approach to challenges; Suggesting improvements; Development of innovative ideas; Presentation of ideas to engage others’ attention.

Qualifications:

To excel in this role, an individual must competently perform each essential duty and competency. The requirements below outline the necessary knowledge, skills, and abilities. Reasonable accommodations will be considered for individuals with disabilities to fulfill essential functions. Education and/or

Experience:

High school diploma or equivalent and three to four years of related experience in a customer service environment, preferred.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Effectively present information and respond to questions from managers, clients, customers, and the public in both English and Spanish.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

Reasoning Ability:

Ability to define problems, gather data, establish facts, and draw valid conclusions. Interpretation of an extensive range of technical instructions in diagram form and handling of multiple abstract and concrete variables.

Other Skills and Abilities:

Demonstrated track record of success, including administrative management, creative problem’solving, and business partnership experience. Proficiency in technical knowledge, critical thinking, verbal and written communication, and interpersonal skills. Basic computer knowledge/skills. Professional, approachable, and customer service-oriented demeanor. Calm and professional demeanor in high-pressure situations. Friendly, courteous, and flexible with diverse staff.

HONESTY INTEGRITY EMPOWERMENT EMPATHY RESPECT

Attention to detail and efficiency under pressure while meeting deadlines. Independent and productive work style with minimal supervision; adept at multitasking. Problem recognition and resolution skills. Establishment and maintenance of effective relationships with internal and external entities.

Other Qualifications:

Flexibility to work a varied schedule, including weekends and holidays.

Physical Demands:

The role requires the following physical demands to successfully perform essential functions. Reasonable accommodations will be considered for individuals with disabilities. Continuous standing. Frequent walking. Constant utilization of hand and finger dexterity; reaching with hands and arms. Occasional sitting, walking, climbing, balancing, bending, stooping, crouching, kneeling, crawling, and smelling. Continuous speaking and hearing. The noise level in the work environment is generally moderate. Regular lifting and/or moving of up to 10 pounds; frequent lifting and/or moving of up to 25 pounds; occasional lifting and/or moving of up to 50 pounds. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment typically has a moderate noise level.

Note:

The aforementioned description provides a general outline of the responsibilities and qualifications associated with this role. It does not restrict the organization’s right to allocate or reassign responsibilities as required. Reasonable accommodations will be considered to enable individuals with disabilities to perform essential functions