Business Center Assistant Manager Position Available In Hillsborough, Florida

Business Center Assistant Manager Sanwa Food Group – 2.2

Tampa, FL Job Details Estimated:

$36.3K – $43.1K a year 1 day ago Qualifications Management Customer service Mid-level High school diploma or GED Food service POS Organizational skills Computer skills Grocery store Associate’s degree 2 years Communication skills Full Job Description Business Center Assistant Manager When you join our team as a Business Center Assistant Manager, you will oversee the day-to-day operations of the Business Center. This includes orchestrating customer orders and inquiries, managing employees, scheduling shifts, and ensuring that customers have a positive experience. As a manager within our organization, you are tasked with developing new ways to improve customer service and increase sales; work closely with other managers and departments in the organization to develop strategies to achieve department & company goals.

WHY SANWA FOOD GROUP

: Sanwa Famer’s Market, a division of Sanwa Food Group, has been a pillar in the Tampa Community for more than 40 years. Throughout the years we’ve established ourselves as a leader in the food distribution industry. Our array of eclectic grocery, produce and meat selections span the globe, and our customer focus initiatives provides a service that continues to drive our success. We take pride in creating a diversified culture where our team members are able to grow and learn to excel in various opportunities within our company. As a Sanwa team member, you will become part of our dynamic, growing company, servicing both retail and wholesale customers in a fast-paced service driven environment. We are looking for truly exceptional individuals to continue the Sanwa tradition of excellence. Come grow with us!

MAIN JOB DUTIES AND RESPONSIBILITIES

A Business Center Assistant Manager typically has a wide range of responsibilities, which can include: Receive and complete business customer orders while assuring quality, deadlines, and accuracy standards are all met. Communicate daily with business customers via phone, text, and email in a professional and timely manner. Follow food safety guidelines of temperature sensitive customer orders by using proper food storage methods. Facilitate product availability, special sale, and new item inquiries from business customers and communicate with the necessary parties to assure sale completion. Investigate any billing/order fulfillment complaints and rectify any possible discrepancies with customer orders. Managing the store’s operations including cash handling, accurate check out procedure, register reconciliation, order fulfillment, billing/invoicing and customer service. Training new employees in the duties and responsibilities associated with their position within the company. Resolve any customer related issues to a suitable level of satisfaction while keeping in mind the company policies and procedures. Monitoring employee performance to ensure that they are performing their responsibilities to meet and or exceed company standards. Monitoring productivity and attendance. Maintain a clean an organized work area, as well as monitor the lot and lot attendants. Supervises the day-to-day operations of their team, resolves issues when possible, and escalate issues to the appropriate level of support and/or leadership when necessary. Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data. Maintains safe, secure, and healthy work environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; maintaining security systems. Coordinate with other departments to ensure efficient operation of the Business Center. Other duties as assigned.

Physical Demands:

Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds. Regularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk about the store Must be able to perform duties with or without reasonable accommodations Flexible Work Schedule/ Weekends & Holidays a must

Job Qualifications:

Ability to work both independently and within a team environment Ability to multi-task, prioritize, and manage time effectively Ability to provide and lead others to provide prompt and courteous customer service Ability to develop rapport, trust, and open communication that enhances the growth and job performance of direct reports Ability to interpret and apply company policies and procedures Ability to establish goals, guide employee performance to ensure the quality and completion of work assignments Ability to evaluate and drive performance of self and others Ability to understand and apply management principles such as scheduling, delegating, and orchestrating. Ability to operate a POS system efficiently and accurately Ability to safely and properly operate equipment, including electric/manual hand jack, and cardboard baler and perform general cleaning duties to company standards Ability to stay organized and multi-task in a professional and efficient manner, following instructions and giving attention to detail Excellent verbal and written communication skills Intermediate computer skills

Education and Experience:

High School Diploma/ associate’s degree a must A minimum of 2 years of progressive experience in a retail/Grocery/Food Service environment A combination of education and experience providing equivalent knowledge Prior management experience preferred