GOLF PRO SHOP MANAGER Position Available In Miami-Dade, Florida
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Job Description
Overview:
Fisher Island Club is located in Miami Beach, Florida. We are a private 9-hole facility designed by P.B. Dye. Located on a private 216-acre island, the club boasts 800 members from over 50 countries around the world. The club plays approximately 9000 rounds of golf annually.
Position Concept:
The Golf Shop Manager will work within the stated guidelines of the facility planning, organizing, budgeting, promoting merchandise operations and programs that meet the needs and expectations of a traditional and prestigious private club.
The position requires an individual who possesses good communication and creative skills. The individual in place should ideally have experience in golf course operations, retail management and customer service.
Specific Responsibilities:
The Retail Manager / Merchandiser is responsible for the buying and inventory management of all apparel and accessories for the Golf Shop. Another main responsibility is to maximize sales and profitability of the Golf Shop merchandising concession through their implementation of strategies, analysis of sales trends and marketing to enhance the overall service provided to our members and their guests.
Provide high quality and desirable merchandise while delivering first class customer service.
Manage the special-order process ensuring order accuracy, on time delivery and handling any returns. Provide consistent, timely and effective communication with members throughout the special-order process.
Maintain professional relationships with our vendors and coordinate all buying appointments throughout the year.
Conduct accurate monthly inventories ensuring strict adherence to inventory policies and procedures.
Ensure that all Golf Shop operation supplies are properly stocked and maintained correctly.
Encourage a fun environment between the Staff for new ideas and growth of the member experience.
Review and manage the process for all invoices, receive and return merchandise and ensure accurate billing of all special orders.
Oversee POS system, product pricing and management of all inventory.
Assist and help with all Golf Tournaments and events.
Assist with answering the telephone, booking of lessons, tournament entries and assist Staff with other duties and responsibilities on a day-to-day basis.
Project the image of Fisher Island Club with a positive attitude and exceptional customer service at all times.
Decision Making:
Purchasing, inventory management and retail operationsEnsuring a consistent and fair pricing strategy
Creative Ability:
Create instructional programs to enhance service and maintain interest and enthusiasm among all customer segments.
Assist in marketing and promotion for instruction programming.
Create a player development program to foster a competitive environment and provide career guidance for apprentices and assistant professionals.
Relationships:
Maintain extensive contact with supervisors, ensure teamwork and consistency in retail operations.
Possess a personality trait that will make people feel welcome, reflecting favorably on the facilityAbility to forge professional relationships with vendors and sales representatives to provide the best communications possible
Education:
Maintain professional expertise through related courses in golf retail and customer service.
