Store Manager Position Available In Miami-Dade, Florida

Store Manager 3.9 3.9 out of 5 stars 7290 Bird Rd, Miami, FL 33155

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7290 Bird Rd. (7288 & 7290) Miami, Florida 33155 Pay range is based on experience from $19.00/hr to $23.00/hr The Store Manager provides leadership, coaching and operational direction to teams to maximize revenue and effectively control expenses to achieve business and financial targets for a store business unit. The SM completes all required development/training assignments and is responsible for the development and training of their store team. The SM demonstrates exceptional customer service and oversees and engages in sales and lending activities and is responsible for day-to-day operations and delegation of duties. The SM helps to maintain a positive work environment and culture by building relationships with Team Members. Key responsibilities Ensures superior customer service standards Ensures proficient execution of the sales and lending processes are to standard for self and team Maximizes revenue growth, operating margin, and controls expenses to ensure the assigned location meets or exceeds all financial objectives Effective budget management inclusive of P & L for assigned location Inventory Control Ensures personal and team adheres to Company Policies, procedures, and compliance including all regulations regarding firearms Oversees all aspects of labor, staffing, onboarding, training, and retention Ensures cultural alignment with Company Core Values and Guiding Principles Critical Tasks Drives revenues and controls cost to deliver budgeted operating margins Ensures personal and team compliance and executions of all Company Programs, policies, procedures, initiatives, and safety/security measures Completes and oversees accurate and proficient sales and loans transactions Analyzes reports on key business metrics and provides recommendations and necessary actions Follows procedures for securing Company and customer assets and ensures they are followed by team Ensures personal and team standards for superior customer service Assists with Talent & Succession planning, and ensure staffing and retention efforts, and performance and development plans are in place for team Ensures all Team Member onboarding and training are completed per Company Guidelines, including personal training requirements Ensures engagement and turnover are in line with Company expectations Provides direction, coaching, development and performance feedback to Team Members and partners with leadership and HR as necessary Helps Team Members understand how their daily goals align with Company strategic goals Facilitates new program roll outs and change management Performs daily management responsibilities (loan walks, store merchandising, ticketing standards, and backroom organization, opening/closing drawers and store, etc.) Create store schedule to ensure appropriate coverage and labor efficiencies Conducts or participates in investigations as required Ensures personal and team compliance with the Company’s Code of Conduct and maintains respectful and safe working environment Adheres to all local, state, and federal laws and regulations Drives using personal vehicle as needed (bank transactions, offsite training, transfers, etc.) All other duties as assigned Experience 1+ years of management or supervisory experience. Prior experience in the pawn industry is a plus and may justify considering candidates with less experience than the minimum requirements High School Diploma or GED required Must possess and maintain a valid driver’s license and car insurance in current state of residence Must obtain Pawnbroker licensing in states where required Successful completion of prerequisite Career Path Programs, preferably before assuming this role As required by location assignment, ability to be assigned as a Responsible Person by the ATF Meet minimum age requirement of 18 Competencies – Job Specific Knowledge, Skills, and Abilities Strong analytical, numerical, and problem-solving abilities, comprehensive understanding of the pawn business and business financials, including P&L Strong planning, organizational, and time management skills Strong interpersonal, written, and verbal communication skills Ability to counsel, coach, develop, motivate, and provide directions and plans to achieve objectives Ability to uncover root causes and determine solutions Strong knowledge of retail merchandising practices Attention to detail and accuracy Ability to effectively delegate responsibilities and follow up Ability to identify and select talent using interviewing and recruiting best practices Computer skills Physical Demands and Work Conditions (for anyone working in stores) The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is required to stand; use hands and fingers when manual dexterity is required to handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The noise level in the work environment is usually moderate. The Team Member is frequently required to walk, stoop, kneel, or crouch. The Team Member is occasionally required to climb or balance. The Team Member must regularly lift and/or move up to 25 pounds. It is required to use carts and other available equipment to assist with lifting when using the “Buddy Lifting System” is not possible. Specific vision abilities required by this job include close vision and the ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.