Team Leader/Supervisor Position Available In Miami-Dade, Florida

Team Leader/Supervisor Skyviews Miami 401 Biscayne Boulevard, Miami, FL 33132 Job description Skyviews Miami, a the 200Ft. Giant Observation Wheel, is owned and operated by Skyviews. Located within Bayside Marketplace in downtown Miami. The role of a team lead is multifaceted, encompassing both technical and managerial responsibilities. Key aspects of a team lead’s role include:

Customer Service:

Delivering a positive, efficient, and courteous experience to customers by addressing their needs and inquiries, resolving issues promptly, and providing relevant information. The role involves actively listening, maintaining a professional demeanor, and ensuring customer satisfaction to build loyalty and foster repeat business.

Guidance:

Provide direction and mentorship to team members, helping them develop their skills and grow professionally.

Motivation:

Inspire and motivate the team to achieve high performance and maintain a positive, productive work environment.

Conflict Resolution:

Address and resolve any conflicts or issues that arise within the team or customers to maintain harmony and efficiency.

Liaison:

Act as a bridge between team members and upper management, ensuring clear communication of goals, expectations, and feedback.

Transparency:

Keep the team informed about organizational changes, project updates, and other relevant information.

Delegation:

Assign tasks and responsibilities to team members based on their strengths and availability.

Monitoring:

Track the progress of the project, ensuring that timelines are met and adjusting plans as necessary.

Development:

Identify training and development needs, facilitating opportunities for team members to enhance their skills.

Problem Solving:

Provide technical support and guidance to team members.

Quality Assurance:

Oversee the quality of the team’s work, ensuring it meets the required standards and specifications.

Reporting:

Provide regular updates to upper management on project status, challenges, and outcomes. The team lead will be comprehensively cross-trained in all aspects of the business, ensuring versatility and proficiency in multiple areas. This role involves overseeing operations for the observation wheel and ticketing procedures.

Responsibilities:

Ticket Operations:

Managing ticket sales and scanning to ensure a smooth customer experience.

Ride Operations:

Overseeing the loading and unloading of passengers, ensuring safety and efficiency.

Weather Monitoring:

Continuously assessing weather conditions to ensure the safe operation of the ride.

Cash Handling:

Managing cashier duties, including processing transactions accurately and efficiently.

Inventory Management:

Overseeing stock levels and ensuring timely replenishment to avoid shortages. By mastering these diverse responsibilities, the team lead will contribute significantly to the seamless operation and success of Skyviews Miami. Must be able to pass a drug test and background checks. Benefits offered after a 90 day probationary period.

Job Type:

Full-time Pay:

$35,000.00 – $80,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Shift:

10 hour shift 8 hour shift Evening shift

Work Location:

In person