Retail Operations & Sales Manager Position Available In Middlesex, Massachusetts

Retail Operations & Sales Manager EWC Growth 1866 Massachusetts Avenue, Cambridge, MA 02140 Lead a High-Performance Retail Team Where Confidence Starts With You Are you an inspiring leader who thrives on driving results, building culture, and leading a guest-centric team? EWCG (European Wax Center Growth), one of the largest and fastest-growing franchisees of the #1 national beauty brand, is seeking a Retail Center Sales Director who brings bold energy, sharp operational skills, and sales leadership experience to oversee day-to-day success. This is more than a job. It’s a chance to grow your career with a fast-moving, service-forward company where performance is rewarded and potential is recognized. Leadership Responsibilities Own center-level leadership with a focus on guest satisfaction, performance, and brand excellence Hire, coach, and develop Guest Sales Associates and Wax Specialists Lead daily sales huddles and team meetings Deliver coaching, performance feedback, and accountability conversations Build a positive, high-performance culture and resolve team conflict Operations Responsibilities Oversee daily operations including scheduling, inventory, payroll, and vendor communication Maintain compliance with labor laws, sanitation protocols, and brand standards Monitor and report KPIs; execute center audits and cleanliness checks Manage staff pipelines, training schedules, and onboarding plans Sales Responsibilities Own full center sales performance, including services, packages, and retail Monitor daily sales goals, trends, and conversion opportunities Actively coach and participate in front desk sales and retail recommendations Train the team to drive membership and skincare purchases through guest education Lead promotional efforts and execute local campaigns Must-Haves 3-5+ years of retail sales management experience in a service-based or multi-unit setting Proven background managing retail operations (scheduling, payroll, P&L, labor) Strong leadership experience with direct accountability for team performance Familiarity with guest satisfaction tools such as OSAT or NPS Ability to manage high-volume environments and lead with urgency Open availability, including evenings/holidays Nice-to-Haves Background in spa, fitness, hospitality, or beauty environments Associate’s or Bachelor’s degree in business, hospitality, or a related field Experience coaching both front desk, technical service and sales teams Salary & Benefits $65,000-$75,000 + Monthly performance bonuses Medical, Dental, and Vision Insurance

HSA & FSA

Paid Vacation, Sick Time, Holidays, and Wellness Days Paid Parental Leave (after 12 months) 401(k) with Company Match Free Waxing Services + 50% Off Retail Company-paid Short-Term Disability & Life Insurance Pre-Tax Transit & Commuter Benefits Schedule Full-time, Tuesday-Saturday required; some evenings and holidays required Why You’ll Love Working Here At EWCG, we’re all about growth: for our guests, our centers, and our teams. As a Center Sales Director, your work directly impacts guest confidence, team development, and center success. You’ll thrive here if you love fast-paced retail, high expectations, and building something great.

Career advancement:

we promote from within Team-first culture: you’re supported every step of the way Real impact: lead a team, grow a center, and change lives Equal Opportunity Employer We value diversity and strive to create an inclusive workplace where everyone feels seen, respected, and empowered. All hiring decisions are based on merit, business needs, and qualifications, without regard to race, religion, gender, identity, orientation, or disability. Let’s grow something beautiful — apply today.

Job Type:

Full-time Pay:

$65,000.00 – $75,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Shift:

Day shift Evening shift Morning shift Application Question(s): Have you managed center-level operations (payroll, inventory, scheduling)? What’s your approach to coaching underperformance? You’re down a team member, inventory is due, and guest volume is high. What do you prioritize? If you could lead a dream team anywhere in the world, where would it be — and why?

Experience:

retail: 5 years (Required)

Operations:

3 years (Preferred) Ability to

Commute:

Cambridge, MA 02140 (Required)

Work Location:

In person