Store Manager Position Available In Forsyth, North Carolina

Store Manager Clutch Coffee Bar

• 2.9 Winston-Salem, NC Job Details Full-time $30,000
• $45,000 a year 16 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Management Sales Customer service Mid-level High school diploma or GED Math 1 year Cash handling Leadership Communication skills Full Job Description Job Overview Welcome to Clutch!

We’re looking for passionate, driven leaders to join CLUTCH Coffee Bar as we position the company for rapid growth. If you enjoy the challenge of working with and developing new leaders, a fun, fast-paced work environment that impacts individuals and communities on a daily basis and are eager to challenge yourself to continually grow and improve, CLUTCH is the place to be! CLUTCH is looking for an experienced manager with a track record efficiently managing one or more stores, while also successfully leading teams to accomplish organizational missions with excellence. The right candidate will be self-motivated and eager to take on challenges as Clutch begins into this new geographical area! They will thrive in high-pressure, quick moving organizations and be able to do with poise and humility. The Store Manager Role will assume the day to day operations our new location in Winston-Salem , and be an integral part of the overall growth of Clutch as a company. The Stand Manger will take ownership of their store, being solely responsible for the day to day operations, including but not limited to hiring, training, coaching/mentoring, leadership development, inventory management, communication, community relations, and most importantly, maintaining the CLUTCH culture at all times in all locations. The Stand Manger will balance these high-level responsibilities while, working alongside the team and ensuring that they have their finger on the pulse every step of the way. The Store Manager will be in constant communication with their Regional Operator (RO), working to ensure their store is on track, strategizing for growth and implementing company strategies. Based on company directives, they will develop strategic and operational plans for their store, execute those plans, and measure results accordingly. They’ll inspire leaders to create and develop strong teams that fully engage their communities and customers. Duties & Responsibilities

• See Store Manager Job Description bekow Required Skills & Experience
• Previous Management experience and strong communication skills
• Strong interpersonal abilities with a penchant to inspire
• Proven leadership skills in a fast-paced environment that requires multi-tasking
• Self-leader committed to personal growth
• Desire to grow business and personal skills while embodying the Clutch culture
• Responsible, accountable, and organized at all times.
• Solution-oriented approach to all tasks and challenges
• Ability to elevate and grow leaders through personal relationship building
• Monitor, track and oversee daily deposits
• Complete proficiency of every position and product offering
• Ability to maintain professionalism in a high-stress environment, both with team members & customers alike
• Coachable, adaptable and possess a strong work ethic
• Required weekly communication with leadership team
• Positive attitude and maximum effort at all times
• Fanatical about customer service

Qualifications:

• Minimum 1 year Management experience, overseeing one or more stores, branches or departments.
• 3+ years of experience in a customer-service focused role
• Proven track record of strong leadership and communication skills
• Strong organizational, interpersonal and problem-solving skills
• Must possess a servant leadership mentality at all times
• Must be able to meet the physical demands of the position which includes, but is not limited to, standing for up to 8 hours and lifting up to 50 pounds
• Minimum High School or GED.

College graduate a plus.

Compensation Job Type:

Full-time Wage:

$14/hr+ DOE, plus monthly bonus pay opportunities

Benefits:

Medical, Dental & Vision

STORE MANAGER JOB DESCRIPTION TOP 5 PRIORITIES 1. CUSTOMER SATISFACTION

o

CONSISTENTLY DELIVER EXCEPTIONAL CUSTOMER EXPERIENCES THROUGH

o

ADHERENCE, EXECUTION, MODELING AND PROMOTION OF CORE VALUES

o

EXCEPTIONAL PERFORMANCE

(FLOW)

FROM START TO FINISH INCLUDING

§

EFFICIENT TAKING OF CUSTOMER’S ORDERS

§

HANDCRAFTING DRINKS QUICKLY, EXCELLENTLY AND ACCURATELY PER ESTABLISHED RECIPES AND RULES

§

TRANSACTIONS COMPLETED ACCURATELY AND EFFICIENTLY

§

APPROPRIATE AND TIMELY RESPONSE TO CUSTOMER INQUIRIES AND ISSUES 2. CULTURE/MORALE

o

MODEL AND PROMOTE

o

QUALITIES OF A SERVANT-LEADER

o

PASSION, ENTHUSIASM, ENERGY AND EDGE

o

POSITIVITY AND REPRESENTATION OF THE THREE C’S AND CLUTCH CULTURE

o

MODEL, PROMOTE, AND EXPECT A POSITIVE, UPBEAT VIBE IN THE STORE

o

HANDLE PERSONNEL ISSUES PROMPTLY, PROPERLY AND PROFESSIONALLY

o

FOSTER COMMUNITY AMONG CREW BOTH INSIDE AND OUTSIDE OF THE STORE 3. STORE PERFORMANCE

o

ACHIEVE GROWTH IN SALES MONTH OVER MONTH AND YEAR OVER YEAR

o

MEET BENCHMARKS FOR CONTROLLING COST OF GOODS

o

MONITOR AND MODIFY STAFFING TO MEET PEAK VOLUME PERIODS, PERFORMANCE BENCHMARKS AND CONTROLLING PAYROLL 4. TRAINING, COACHING AND ACCOUNTABILITY

o

EXCELLENT AND THOROUGH IN-STORE TRAINING OF NEW HIRES

o

EMPLOYEE PERFORMANCE EXPECTATIONS CLEARLY EXPRESSED AND EXPECTED

o

CONTINUED MONITORING, COACHING AND CORRECTING OF PERFORMANCE DEFICIENCIES

o

HOLD EMPLOYEES ACCOUNTABLE FOR MASTERING SKILLS AND CORRECTING DEFICIENCIES

o

DOCUMENT ALL POLICY VIOLATIONS AND IMPLEMENT DISCIPLINE WITHOUT BIAS 5. STORE APPEARANCE AND EQUIPMENT MAINTENANCE

o

KEEP ENTIRE PREMISES CLEAN AND PRESENTABLE. REGULARLY MONITOR AND IMMEDIATELY REMEDY ANY ISSUES AFFECTING BOTH STORE APPEARANCE AND COMPLIANCE WITH HEALTH CODES

o

MONITOR AND IMMEDIATELY REMEDY ANY EQUIPMENT FUNCTIONALITY ISSUES

o

TAKE PREVENTATIVE MEASURES TO MINIMIZE ANY DAMAGE TO EQUIPMENT AND STORE

o

IMMEDIATELY NOTIFY REGIONAL OPERATOR IF UNABLE TO REMEDY ANY EQUIPMENT ISSUE OR DAMAGE

o

REFER TO AND DIRECT EMPLOYEES TO EQUIPMENT TROUBLESHOOTING GUIDE

o

PERFORM BASIC SCHEDULED/UNSCHEDULED EQUIPMENT MAINTENANCE AS NEEDED OTHER DUTIES & RESPONSIBILITIES REQUIRED ATTENDANCE

WORK IN STORE NO FEWER THAN 4 DAYS/WEEK

BE REACHABLE AND RESPOND IMMEDIATELY TO EMERGENCY CALLS, TEXT MESSAGES, ETC.

EXCEPT FOR EMERGENCIES, OBTAIN PRIOR APPROVAL FOR EMPLOYEE OVERTIME

SET ASIDE 2-3 HOURS EACH WEEK TO OBSERVE, COACH AND CORRECT EMPLOYEES AS NEEDED

MEET WITH REGIONAL OPERATOR WEEKLY

FACILITATE MONTHLY STAFF MEETING TO SHARE PERTINENT INFORMATION, IDENTIFY AND RESOLVE ISSUES, AND MAINTAIN CORE VALUES/CULTURE/COMPANY POLICIES

INFORM CREW AND DESIGNATE PERSON IN CHARGE BEFORE LEAVING ON PLANNED ABSENCE EMPLOYEE PERFORMANCE

HOLD ALL EMPLOYEES ACCOUNTABLE TO REQUIRED JOB DUTIES AND COMPANY POLICIES

PRAISE IN PUBLIC, COACH IN THE MOMENT, CORRECT IN PRIVATE

OBSERVE EMPLOYEES TO COACH, CORRECT AND REVISIT UNRESOLVED ISSUES

COMPLETE BIANNUAL EMPLOYEE REVIEWS, ONLINE AND HANDS-ON QUIZZES

DOCUMENT AND RESOLVE EMPLOYEE ISSUES AND CONFLICTS WITHIN 24 HOURS OF NOTICE. REPORT OUTCOME TO REGIONAL OPERATOR AND PROCEED WITH COURSE OF ACTION AS DETAILED IN COMPANY DISCIPLINE PLAN. STAFFING

MONITOR WEEKLY SALES VOLUMES PER SHIFT TO MAKE STAFFING/SCHEDULE ADJUSTMENTS

APPROVE/FINALIZE WORK SCHEDULE PRIOR TO POSTING DATE

MONITOR AND REPORT DISCREPANCIES IN EMPLOYEE ATTENDANCE AND HOURS WORKED PRIOR TO END OF EACH PAY PERIOD

FIND COVERAGE OR WORK SHIFTS DUE TO NO-SHOWS OR ILLNESS

CONSULT WITH OWNER OR REGIONAL OPERATOR TO MAINTAIN APPROPRIATE STAFFING LEVELS

UPON NOTICE, IMMEDIATELY INFORM REGIONAL OPERATOR/HR OF ANY EMPLOYEE VOLUNTARILY TERMINATING THEIR EMPLOYMENT. SUBMIT TOTAL HOURS WORKED IN TIMELY MANNER

TERMINATE EMPLOYEES WITH PRIOR CONSENT OF REGIONAL OPERATOR. PROVIDE EVIDENCE INFLUENCING THE DECISION TO TERMINATE THE EMPLOYEE. VERIFY EMPLOYEE HOURS ARE CORRECT AND NOTIFY OWNERS. RETRIEVE ANY COMPANY PROPERTY

(KEYS, ETC.)

PRIOR TO OR UPON TERMINATION. INVENTORY & COGS

MONITOR STORE INVENTORY AND ADJUST AS NEEDED TO ALIGN WITH SALES TRENDS, FEATURED BEVERAGES, OR WEATHER RELATED VARIABLES

SUPERVISE EMPLOYEES USE/ROTATION OF SUPPLIES TO MINIMIZE WASTE AND SPOILING ISSUES

MONITOR SHIPMENTS AND STORE DELIVERIES AND REMEDY ANY OVERAGES, SHORTAGES, DAMAGED/SPOILED GOODS, AND CONFIRM RETURNS, CREDITS, ETC. CLERICAL / BACK-END

FURNISH BY DEADLINE ALL REQUIRED END-OF-MONTH REPORTS, INVOICES, ETC.

MAINTAIN NECESSARY FORMS, DOCUMENTS, INFORMATIONAL MATERIALS, ETC.

MAINTAIN APPROPRIATE LEVEL OF CHANGE AND SAFEGUARD CHANGE AGAINST THEFT

COMPLETE OTHER RELATED TASKS AS REQUESTED BY REGIONAL OPERATOR. FLOW COACH TO SUSTAIN A HIGH LEVEL OF PERFORMANCE, IT IS ESSENTIAL THAT YOU MAKE TIME TO OBSERVE

• UNANNOUNCED
• YOUR

STORE’S OPERATIONS AND EMPLOYEE PERFORMANCE. YOU SHOULD USE THIS SUPERVISORY-FOCUSED TIME TO

§

ASSIST WITH THE

“FLOW”

DURING PEAK-VOLUMES OR MAJOR PROMOTIONAL DAYS

§

TIME TRANSACTIONS FOR 15 MINUTE PERIODS TO OBSERVE WAIT TIMES

§

CHECK-IN WITH NEW HIRES DURING OR FOLLOWING THE COMPLETION OF TRAINING

§

COACH/CORRECT ANY EMPLOYEE ON ANY POSITION SCHEDULING EXAMPLES FOR WORKING AS A FLOW COACH

• WORK 6am-12pm, THEN 1 HOUR

AS FLOW COACH DURING AFTER-SCHOOL RUSH

• FLOW

COACH FROM

7-9am

ON HIGH-VOLUME MORNING, THEN WORK AFTERNOON SHIFT

• FLOW

COACH FROM

2-4pm, THEN

WORK NIGHT SHIFT

• FLOW COACH TIME DOES NOT INCLUDE TIME NECESSARY FOR MAINTENANCE, OTHER MISCELLANEOUS TASKS, EMPLOYEE MEETINGS, REVIEWS OR IMPLEMENTING EMPLOYEE DISCIPLINE MARKETING, SPECIALS, PROMOTIONS & EVENTS

NOTIFY AND PREPARE EMPLOYEES IN ADVANCE OF ALL SPECIALS, PROMOTIONS AND EVENTS

DISPLAY AND MANAGE NECESSARY PROMOTIONAL AND POINT-OF-SALE MATERIALS

LEAD CREW IN IMPLEMENTING STRATEGIES TO INCREASE SALES, MEET GOALS AND MAINTAIN PERFORMANCE BENCHMARKS

FACILITATE WEEKLY

“

COMMUNITY OUTREACH

“, BRINGING

BEVERAGES TO BUSINESSES/ORGANIZATIONS IN THE COMMUNITY

ASSIST OWNERS/R.O. IN ORGANIZING AND STAFFING COMMUNITY EVENTS PROFESSIONAL GROWTH & DEVELOPMENT

READ BOOKS AND LISTEN TO POD-CASTS AS RECOMMENDED BY LEADERSHIP TEAM

PARTICIPATE AND ENGAGE IN PROFESSIONAL GROWTH AND LEADERSHIP ACTIVITIES AS REQUESTED BY OWNERS AND/OR DISTRICT MANAGER PHYSICAL REQUIREMENTS

FREQUENT STANDING AND WALKING

(UP

TO OR EXCEEDING 8 HOURS

)

FREQUENT REACHING, TURNING, AND PERFORMING PRECISION WORK

FREQUENT RECEIVING OF INFORMATION VIA VERBAL OR WRITTEN COMMUNICATION

FREQUENT CLARITY OF VISION AT NEAR OR FAR DISTANCES

FREQUENT CASH HANDLING REQUIRING MATH AND MONEY-HANDLING SKILLS

FREQUENT TALKING, EXPRESSING OR EXCHANGING IDEAS

FREQUENT OR INTERMITTENT FLEXING OR ROTATION OF THE WRISTS, NECK AND SPINE

OCCASIONAL PUSHING, PULLING, LIFTING IN EXCESS OF 50 POUNDS

OCCASIONAL KNEELING, BENDING, ASCENDING/DESCENDING STAIRS, LADDERS OR RAMPS

OCCASIONAL DISTINGUISHING DIFFERENCES OR SIMILARITIES IN QUALITY OF PRODUCTS

Job Type:

Full-time Pay:

$30,000.00

• $45,000.

00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person