Jewelry & Handbags, Sales Manager – Charlotte Position Available In Mecklenburg, North Carolina

Jewelry & Handbags, Sales Manager – Charlotte
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Charlotte, North Carolina
NEW
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Retail Sales Management
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Neiman Marcus
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May 20, 2025 Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Your Role The Sales Manager is responsible for the sales experience of a Neiman Marcus store department(s), facilitating partnerships across functions, driving team towards goals, and leveraging team skills to build a customer-driven sales experience, all while being a steward of Neiman Marcus. What You’ll Do Business Ownership Drives towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for department
Oversees all aspects of merchandise and communications with merchant and vendor partners (e.g., presentation, returns, damages)
Manages team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence within department(s)
Provides input on strategic objectives for the store and sets priorities accordingly by department
Reviews business with applicable Buyers for department and discusses action plans that will yield positive results
Establishes plans and strategies in partnership with Client Development Lead(s)
Develops understanding of and analyzes internal and external customer behaviors, trends, and preferences, adjusting processes and standards accordingly (e.g., focus programs)
Plans and executes departmental budgets and ensures guidelines are being followed to minimize operating expenses and maximize revenue
Supports audit compliance to enforce department and stockroom controls, as applicable People Manages people, product and placement, and sales promotion within department
Recruits, hires, trains, and develops sales team, as applicable
Owns Associate performance management, career development, and coaching as needed
Recognizes outstanding Associate performance, addresses opportunities for improvement, and quickly resolves issues
Communicates expectations for Associate behavior and holds Associates accountable
Manages team’s daily prioritization of tasks
Sets goals for team in alignment with department objectives and supports Associates in achieving them
Oversees scheduling of department Associates with sensitivity to promotional calendar and business needs Customer Experience Exhibits NMG culture and values, and creates a friendly, upbeat atmosphere where customer service is consistent with Neiman Marcus standards
Partners with Client Development, Brand Experience, Restaurants, Merchants, and Brands to deliver an extraordinary customer experience
Maintains a strong presence on the floor and is aware of what is happening throughout the day
Proactively builds positive and productive relationships with vendors, customers, merchants, etc.
Builds a cohesive customer service-driven team, overseeing customer service efforts and escalations
Partners with functional leads for execution of in-store selling events
Seeks to help others by identifying and meeting the needs of the team, customers, partners, and the community Sales Experience Manager

• In addition to the above requirements, manages Alterations team
• , Service Ambassador team, and Customer Service team, as applicable Personal Stylist Manager
• In addition to the above requirements, manages Alterations team
• and Personal Stylist team, as applicable
• Store leadership will place Alterations / Sales Support teams as needed in their specific stores What You Bring 4-6 years of relevant experience, luxury retail fashion experience preferred
  4-year degree preferred
  Proven track record achieving business results
  History of building, leading, motivating, and coaching teams to achieve objectives
  Excellent oral and written communication skills
  Strong attention to detail
  “Win together” mentality
  Basic proficiency with MS Office Product Suite, advanced proficiency preferred
  Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
  Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays Passion for People Creates and maintains an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement Resolves conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption
  Structures messages in a clear logical manner using the most appropriate communication medium
  Responsible for the performance and career development of direct reports
  Actively recruits and hires quality talent to add to team, planning for and creating talent bench
  Trains and develops quality talent by supporting team members in identifying career development goals and opportunities for growth and exposure
  Evaluates and calibrates performance fairly and provides feedback with consistent follow-up
  Assures that rewards are tied to objectives and requirements
  Promotes a positive environment of achievement, recognition, and celebration
  Serves as a role model by establishing and adhering to high ethical standards
  Leads team in appropriately enforcing policies and procedures, ensuring understanding from all Associates
  Speaks with truth and candor, modeling how to challenge the status quo appropriately
  Empowers and coaches team to take ownership of internal and external customer problems and resolve them quickly
  Creates a gracious and welcoming environment for internal and external customers as well as other partners Passion for Business Stays informed of business drivers, industry trends, and competitors, applying knowledge to identify and pursue new opportunities
  Establishes well-thought-out plans and manages execution of plans, anticipating and adjusting for risks and roadblocks
  Tracks progress against departmental strategies to execute properly and successfully
  Proactively shares information, best practices, and new ideas with team to improve business and performance
  Demonstrates strong decision-making skills (e.

g., problem definition, data analysis, hypothesis testing, asking for input)
Uses critical thinking skills to analyze problems and to recommend viable solutions
Personally champions change initiatives, explaining benefits and challenges of change to team and others impacted Passion for Personal Growth Continuously builds skills and knowledge through training, coaching, and career experiences
Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
Conveys energy and enthusiasm for NMG and personal work
Adapts personal approach in response to diverse situations and people
Responds to unexpected changes in work environment with creativity and resilience
Establishes and upholds high personal standards for individual work and environment
Maintains a customer-centric mentality versus a solely store-centric one This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Inclusive Benefits We offer an inclusive and comprehensive range of benefits to our valued associates, including:

• Medical, Dental, Vision Benefits
• Disability Benefits
• Paid Parental Leave, Paid Family Leave, and Adoption Support
• Paid Time Off
• Retirement Savings Plan (401K) and Life Insurance
• Financial Solutions
• NMG Associates Core Discount of 30%
• Personal and Professional Development Opportunities For more information, please click “Our Benefits” section on our career site or reference the link here: https://www.

neimanmarcusgroup.com/benefits About Neiman Marcus Group As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world’s most desirable brand partners, we’re delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman. Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them. We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law. We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com. Additional Information

Overtime Status:

Exempt

Posting Date:

May 20, 2025

Application Deadline:

Applications are accepted on an ongoing basis

Announcement:

Saks Global now includes Bergdorf Goodman, Neiman Marcus, Saks Fifth Avenue & Saks OFF 5TH.